Job Summary

Heffner Motors Limited is seeking an organized and detail-oriented Automotive Warranty Administrator to join our team. The successful candidate will manage warranty claims from submission through payment, maintain accurate records, and ensure all claims comply with manufacturer policies and deadlines.

The ideal candidate has automotive dealership experience, strong administrative skills, and the ability to manage a high volume of claims accurately and efficiently.

Responsibilities

- Prepare, process, record, and reconcile warranty claims in accordance with manufacturer policies and procedures.
- Review repair orders for completeness, accuracy, proper documentation, and warranty eligibility.
- Maintain complete and accurate records for all warranty claims.
- Place claims requiring manufacturer authorization on hold and follow up until approval is received.
- Coordinate the return or disposal of warranty parts according to factory or distributor requirements.
- Monitor unpaid, rejected, or returned claims; correct deficiencies and resubmit claims promptly.
- Follow up with manufacturers to resolve claim discrepancies and payment issues.
- Keep the number and age of outstanding warranty claims to a minimum.
- Maintain and reconcile schedules for factory warranties, extended warranties, and pre-delivery inspections (PDIs).




- Ensure warranty schedules and account balances remain accurate and current.
- Accurately enter customer information and regularly cleanse and update the database.
- Communicate with service advisors, technicians, parts personnel, accounting staff, and manufacturer representatives.
- Remain current on manufacturer warranty policies, procedures, bulletins, and submission deadlines.
- Assist with warranty audits and provide supporting documents when required.
- Perform other related administrative duties as assigned.

In addition to a very competitive wage structure, we offer

· a comprehensive Health & Benefit plan,

· access to an onsite company gym,

· an excellent company profit sharing program

Heffner Motors Limited is committed to providing an inclusive and accessible recruitment process. Accommodation is available upon request for candidates participating in all stages of the hiring process..

Pay: $40,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- In office gym
- On-site parking
- Profit sharing
- Store discount
- Vision care
- Wellness program

Work Location: In person

📌 Automotive Warranty Administrator (Canada)
🏢 Heffner Toyota
📍 Canada