Job Opportunity: Customer Service Specialist
Company: 2020 Blind Installations Parent company to 2020 Blind Services and Forged Design Group
Location: Unit 108, 2850 107th Ave SE, Calgary, AB
Hours: Monday to Friday, 8:00 AM – 4:00 PM
Start Date: ASAP

Front Desk Receptionist & Customer Service Coordinator

Company: 2020 Blind Installations Inc.
Divisions: 2020 Blind Services and Forged Design Group
Location: 2850 107 Avenue SE, Unit 108, Calgary, Alberta
Job Type: Full-time, in person

About Us

2020 Blind Installations Inc. is a Calgary-based window-covering company operating through two complementary divisions:

- 2020 Blind Services provides professional installations, repairs, warranty support and operates as a Hunter Douglas Authorized Service Center.
- Forged Design Group helps homeowners, designers and builders select and purchase custom window coverings, soft goods and exterior shading products.

Together, our divisions provide clients with complete support—from product selection and ordering through installation, repair and long-term service.

Position Overview

We are seeking a friendly, organized and detail-oriented Front Desk Receptionist and Customer Service Coordinator to be the first point of contact for our clients.

This position is responsible for greeting showroom and service customers, answering incoming calls and messages, gathering accurate information, creating client profiles and jobs in our customer-management system, and helping coordinate appointments and job requests.

The right candidate will be comfortable working with both sides of our business: handling repair, warranty and installation requests for 2020 Blind Services while directing product and design inquiries to the Forged Design Group sales team.

Key Responsibilities

- Welcome clients and visitors to our showroom and service centre with a friendly, professional approach.




- Answer incoming phone calls, emails, website inquiries and appointment requests.
- Identify whether an inquiry relates to service, repair, warranty, installation, product supply or a design consultation.
- Create and maintain accurate customer profiles, job records and service requests in our CRM system.
- Gather significant job information, including contact details, product type, concerns, photos and scheduling requirements.
- Schedule appointments and communicate updates to clients and team members.
- Receive window coverings brought in for repair and accurately document, photograph, label and track each item.
- Process customer payments and accurately record payment information.
- Prepare invoices and assist with basic bookkeeping tasks using QuickBooks Online.
- Maintain spreadsheets, job notes, attachments and internal records.
- Support the Forged Design Group team by documenting new leads and booking showroom or in-home consultations.
- Communicate with installers, repair technicians, designers and management to keep jobs moving efficiently.
- Help keep the front desk, showroom and customer areas clean, organized and welcoming.
- Assist with general administrative duties as required.

What We’re Looking For

- A friendly, confident and professional manner when working with clients.
- Strong written and verbal communication skills.
- Excellent organization and attention to detail.




- The ability to multitask and prioritize in a busy customer-service environment.
- Comfortable working with computers, email, spreadsheets and cloud-based software.
- Previous reception, customer service, scheduling or administrative experience.
- Experience with QuickBooks Online, CRM software or payment-processing systems is an asset.
- Experience in window coverings, home improvement, interior design or the service industry is helpful but not required.
- A willingness to learn our products, systems and company processes.
- Reliable, punctual and able to work effectively as part of a team.

What We Offer

- Competitive compensation based on experience.
- Full training on our products, job-management system and internal procedures.
- Experience working with recognized window-covering brands and products.
- A supportive and collaborative team environment.
- Opportunities to develop skills in customer service, administration, operations and the window-covering industry.
- Growth opportunities as 2020 Blind Services and Forged Design Group continue to expand.

If you enjoy helping people, staying organized and making sure every client receives a professional experience from their first call through job completion, we would like to hear from you.

Please apply with your résumé and a short introduction explaining why you would be a good fit for this position.

Job Types: Full-time, Permanent

Pay: $18.50-$28.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Application question(s):

- What is your first language
- Do you have experience with Quickbooks, if so, how extensive?
- Have you used any other CRM software out there?

Education:

- Secondary School (preferred)

Experience:

- Front desk: 3 years (preferred)

Work Location: In person

📌 Office Administrator and Receptionist (Canada)
🏢 2020 Blind Installations
📍 Canada