About us

Champion Towing Ltd.

Job description

Job Title: Dispatcher/Customer Service

Job Type: Full Time (Weekdays, Evenings, Weekends, and Holidays)

Salary: Competitive Wage Plus Benefits

Location: Winnipeg, MB

Position Objective: We are looking for a hard-working individual to join our team as a Dispatcher. The dispatcher/Customer Service has a unique responsibility in a fast-paced environment that requires careful attention to detail, multi-tasking, and good communication skills. In this role, a successful candidate must have maturity, commitment, great awareness, and professionalism. You will be responsible for receiving, processing, and dispatching calls to Champion Towing drivers and responding to calls using the Tow Books software. You must ensure that all charges related to the dispatched calls are posted properly. You will also have to handle high volumes of calls. As a Dispatcher/Customer Service, you will be a key player in the company and maintaining relationships between our customers, vendors, and various departments within the industry. You should be able to handle a flexible workload, with structured time management as well.

Responsibilities and Duties will include but are not limited to:

Dispatcher Duties:

· Collect all required information prior to generating an invoice

· Ensure all calls are handled with exceptional customer service

· Coordinate with drivers and send appropriate equipment for each call

· Ensure all information is taken during a call and entered correctly into the Dispatch Anywhere software

· All cash call customers payment must be received before dropping off/releasing customer’s equipment

· Collect money from drivers for all cash calls

· Generate invoices for spill jobs, rollovers, accidents, jackknifes, or any other invoices as required and send out to customers as soon as the job is completed

· Make sure to balance invoices and money at end of the shift

· Purchase several types of permits as required by the company

· Coordinate with Fleet Manager for call bookings for heavy-duty towing, trailer/landoll calls and equipment calls

· Understand what each piece of equipment can do

· General knowledge of the areas of service covered by Champion Towing

· Make sure drivers are available for on-call shifts and coordinate appropriately





· Ensure that every account call has a Purchase Order number before it goes to accounting

· Ensure overnight and weekend calls are being done appropriately

· Make sure drivers are checking in and out before and after shifts

· Coordinate with the shop when trucks and equipment are under maintenance or repair

· Make sure all invoices are handed in at the end of every shift by every driver

· Make sure all logbooks are handed in by every driver, every Friday

· Maintain electronic and manual filing system and keep track of Invoice books

· Maintain a list for any equipment and vehicles entering and exiting company’s yard

· Update all calls as progression is made (assign, on route, loaded, finished)

· Make sure to update co-workers at the end of each shift so the next dispatcher has a good understanding of what is going on (who is on call, current calls going on, calls that have been booked)

· All calls must have a detailed input into each category (PO Number, phone number, location, contact info, etc.)

· Generate sales lead

General Duties:

· Enter any missing invoices/bills from the system

· Manage large amounts of incoming calls

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid, and complete information by using the right methods and tools

· Meet personal and customer service team sales targets and call handling quotas

· Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure that the issue was resolved

· Keep records of customer interactions, process customer accounts, and file documents

· Follow communication procedures, guidelines, and policies

· Take the extra mile to engage with customers

· Performing basic office tasks, including order invoice books, answering phones, respond to e-mails,



processing mail, filing, etc

· Cover duties in the absence of a co-worker

· Other duties as assigned by supervisor or manager

Qualifications:

· Minimum grade 12 Education or GED

· Excellent understanding of Word, Excel, and Outlook

· Proficient in data entry and management

· Potential to mentor and train other employees

· Must have effective listening and communication skills in order to assist customers professionally in person or by phone

· Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment

About us: Champion Towing was established in 2009 and has attained an impeccable reputation for providing professional light, medium, flatbed, and heavy-duty towing/recovery services; through Manitoba, Saskatchewan, and Northwestern Ontario areas. We take enormous pride in being one of the best in the industry and strive to push forward delivering excellent standards consistently. Headquartered in Winnipeg, Manitoba, alongside two other locations in Brandon, Manitoba, and Ignace, Ontario. We are proud to be a Canadian Company with approximately 50 employees within three locations. Building a great company takes great people, that’s why we offer competitive wages and benefits. Our goal as an organization is to provide professional and personalized service to our customers. We are an equal employment opportunity organization. We decide on all employment-based on the applicant’s qualification and our business needs. Be a part of the Champion Towing team!

Apply Today

How to Apply:

Send your resume and cover letter clearly stating your qualifications

We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted

Job Types: Full-time, Part-time, Contract, Permanent

Salary: $17.00-$20.00 per hour

Champion Towing Ltd. provided the following inclusive hiring information:

Job Types: Full-time, Part time, Contract

Pay: $17.00-$20.00 per hour

Benefits:

- Dental care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Vision care

Experience:

- dispatch: 1 year (preferred)
- dispatching: 1 year (preferred)

Work Location: In person

📌 Dispatcher/Customer Service (Canada)
🏢 Champion Towing
📍 Canada