Job Title: Customer Service Representative

Reports to: Customer Service Manager

Kohltech Windows and Entrance Systems is a leading window and entrance system manufacturer in Atlantic Canada. We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation and the involvement, commitment and enthusiasm of our outstanding employees. Kohltech Windows & Entrance Systems has been recognized for overall business performance and sustained growth with the Canada's Best Managed Companies designation.

Job Summary: Based out of our office in North Bay, Ontario, the Customer Service Representative is responsible for responding to dealer inquiries and ensuring the highest level of customer service. The CSR will work with our dealers to identify their needs, create solutions, and ensure a successful sales process for their customers. They will also support our territory sales teams by fostering the growth of our existing dealers and supporting our efforts to expand our market share.

Job Duties:

- Offer fact-based product solutions to dealers and potential clients, to ensure our product offering meets their long-term goals.
- Respond to daily customer inquiries and promote the Quality and Service of the Kohltech brand to achieve revenue potential.
- Maintain service to existing customer base to maximize revenue returns.
- Deliver quotations for products to dealers/customers in an expedient manner.
- Maintain a high level of knowledge about evolving product lines.




- Proactive resolution of specific customer-related issues, and professional support of all customer inquiries.
- Communicate daily with Production, Scheduling, Shipping and R&D; Departments to meet company objectives and customer needs.
- Other duties as required to support our network of companies.

Qualifications:

- Post-secondary education or a combination of education and relevant work experience would be preferred.
- A minimum of one year’s experience interacting with others in a professional (B2B) setting and building client relationships.
- Strong communication skills, organizational skills, and attention to detail.
- Ability to work in a team environment without supervision.
- Ability to multi-task and adjust priorities based upon customer needs.
- Strong level of computer skills and knowledge of Microsoft Office Products required.
- Exposure or experience with carpentry and/or building supplies would be considered an asset.

To apply:

We are a energetic company offering competitive compensation and benefits. If you meet the requirements of this opening and are interested in applying we would welcome your application. Please send your resume and cover letter (merged into one Word or pdf document) referencing Customer Service Representative.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Work Location: In person

📌 Customer Service Representative (North Bay)
🏢 Kohltech Windows & Entrance Systems
📍 North Bay