Company Overview

OZ Optics Limited is a leading worldwide supplier of fiber optic products, test equipment and sensors. It is located in Canada's capital city of Ottawa and established in 1985.

Company Perks:

- Every employee receives full benefits including medical, dental, optical and life insurance with the premiums paid for by OZ Optics.
- Opportunity to work along side with subject matter experts in fiber optics
- Prospect to work on world-class products with cutting-edge technologies
- Best recreational facilities company can offer. Squash and basketball courts, weight-training rooms, indoor pool, sauna, and hot tub for use by employees
- Staff events - adult and children's holiday parties, Easter egg hunt, family summer barbecue, and soccer games.
- Free on-site parking

Position Summary:

- Process customer orders in accordance with department procedures.
- Ensure accurate and timely processing of customer orders.
- Communicate with customers to streamline order acceptance and processing.
- Respond to customer inquiries and coordinate internally to complete customer requests.
- Maintain accurate order-processing records, including digital and hardcopy records.

Typical Duties:

- Utilize ERP to process customer orders and maintain accurate order information.
- Validate orders for processing (product specifications, pricing, shipping details, billing, etc.).




- Communicate with product managers and designers to streamline order processing activities.
- Work with production schedulers and planners when order rescheduling is needed.
- Request missing customer information to streamline order processing.
- Respond to customer inquiries regarding production updates and delivery schedules.
- Manage change orders and cancellations.
- Process return material requests and ensure timely resolution.

Education:

Post secondary education in Sales, Marketing, or Business Administration.

Experience:

5 Years experience in Customer Service, including orders processing and commercial lifecycle

Skills:

- Microsoft Office Suite
- ERP systems
- Proficient in English

Candidates must be eligible to work in Canada

Job Types: Full-time, Permanent

Pay: $75,000.00-$85,000.00 per year

Benefits:

- Casual dress
- Company events
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Vision care

Application question(s):

- Do you have an excellent verbal and written command of English
- Do you have a firm understanding of the Commercial Manufacturing Order Processing Cycle from RFQ forward?

Education:

- DCS / DEC (required)

Experience:

- ERP systems: 5 years (required)
- MRP, CRM business applications: 5 years (preferred)
- Advanced Microsoft Suite: 5 years (required)
- Technical manufacturing Customer service: 5 years (required)

Work Location: In person

📌 Senior Customer Service Administrator (Champlain Park)
🏢 OZ Optics
📍 Champlain Park