Join our energetic healthcare team as a Physiotherapy Clinic Administrator, where your organizational skills and friendly demeanor will keep our clinic running smoothly and efficiently. In this vital role, you will serve as the first point of contact for patients and visitors, coordinate appointments, manage medical records, and support the clinical staff with administrative tasks. Your energetic approach will help create a welcoming environment that promotes patient satisfaction and operational excellence. This paid position offers an exciting opportunity to develop your administrative expertise within a thriving healthcare setting.
There are 2 positions available:
- 1 Full time position from Monday to Friday (10am to 7pm or earlier)
- 1 Casual part-time position on Saturdays from 10am to 3pm
Duties
- Greet patients and visitors warmly, ensuring a positive first impression of the clinic experience
- Schedule, confirm, and reschedule patient appointments using electronic medical records systems such as JaneApp
- Manage multi-line phone systems to handle inquiries, appointment requests, and patient follow-ups efficiently
- Maintain accurate medical records, including documentation of treatments and patient histories in electronic medical records systems
- Assist with billing processes, insurance verifications, and payment collections to support smooth financial operations
- Coordinate communication between physiotherapists, patients, and other healthcare providers to ensure seamless care delivery
- Support clinic operations by managing office supplies, organizing files, and maintaining a clean, professional front desk environment
Experience
- Previous experience working in a medical or healthcare office environment is highly preferred
- Familiarity with electronic medical records platforms such as JaneApp or similar systems is essential
- Proven experience in administrative roles within medical or physiotherapy offices is advantageous
- Strong knowledge of medical terminology to accurately interpret and document clinical information
- Excellent communication skills for managing front desk responsibilities and multi-line phone systems
- Demonstrated ability to multitask efficiently in fast-paced environments while maintaining attention to detail
Join us in delivering exceptional patient care through organized, friendly service! This role offers an engaging work environment where your administrative talents will directly contribute to improved health outcomes. We value energetic professionals committed to supporting our clinic’s success through proactive communication and meticulous organization.