Why we need you.

Netcotech is a growing Managed Services Provider.

We help businesses make smart decisions with their technology to help them further their business strategy, our mission is to help organizations realize current possibilities. Every day, our team provides extraordinary customer service and support experiences to small, medium and large organizations.

We are currently seeking a full-time Help Desk Analyst to be based in our Edmonton office.

Netcotech Network Solutions’ head office is in Edmonton and has solid interpersonal skills as well as technical expertise to be our first point of contact for answering inbound calls and responding to ticket inquiries in addition to general inquiry resolution assistance to our clients.

This position requires a highly motivated individual, who can work well independently with minimal supervision and within a team environment. Organizational skills are required, as is the ability to set priorities and adjust dynamically as daily circumstances change. This position requires excellent written and verbal communication skills in English. Technical training in PC and Windows applications and related skill set required.

Responsibilities

· Provide exceptional helpdesk support to clients from many different industries, while maintaining contractual service levels.

· Interact with clients remotely via telephone, chat or in person at their locations.

· Perform hardware repairs of desktops, notebooks, servers, and printers

· Provide complete support for client environments including hardware, operating systems, line of business applications and network equipment

· Escalate tickets to tier 2 as required,



and ensure that all steps have been properly documented before escalating

· Perform network connections for desktops and printers

· Maintain major industry certifications

· Document all problems and solutions in the Service Desk Ticketing System.

· Cloud Solutions (365 Admin: Exchange, Azure, SharePoint, OneDrive e, etc.)

· Install software, printers, scanner …

· Other duties as required

Experience you need:

- Excellent written and oral communication skills
- Exceptional organizational skills
- Minimum 1-year IT Help Desk/Support Experience
- Completion of a professionally recognized certification
- Troubleshooting experience with networks, Windows OS and MS Office Software
- Basic network administration and troubleshooting, including print server administration, simple LAN hardware troubleshooting, and creation and troubleshooting of Active Directory accounts, security groups, and permissions.
- Windows Active directory (Windows servers)
- Network security devices (Fortinet, Sophos, …)
- Provides professional, courteous, and knowledgeable first-contact support
- Valid Driver's License

Do You Have What IT Takes?

Tell us about yourself and why you’re in IT in your cover letter. Also, where do you see yourself taking your IT skills in the future? What we really want to know is why Netcotech would be better off with you on staff.

Language:

- Fluency in spoken and written English required.

Job Type: Full-time

Pay: $42,240.00-$52,000.00 per year

Benefits:

- Extended health care

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 IT Helpdesk Technician (Canada)
🏢 Netcotech
📍 Canada