Lead CIBC's service design initiatives as a Senior Manager in Toronto, focusing on user-centric solutions. Collaborate with a multidisciplinary team to address significant banking challenges and enhance experiences. As a Senior Manager on CIBC's Process Engineering and Optimization team, you will spearhead service design projects using a mixed-methods approach.

Your role involves leading behavioral research, conducting workshops, and developing prototypes to drive innovation. You will also mentor junior team members while cultivating solid relationships with stakeholders to define project visions and success criteria. Key Responsibilities:

- Lead multidisciplinary teams on end-to-end service design projects
- Conduct behavioral research to inform design strategies




- Facilitate workshops to co-create future service experiences
- Prototype low-to-medium fidelity solutions for testing
- Develop service blueprints and strategic roadmaps Requirements:
- Experience in human-centered design and behavioral science
- Graduate degree in relevant field or equivalent experience
- Strong facilitation and coaching skills
- Ability to navigate ambiguity and complex problems
- Passion for creating equitable and inclusive solutions Shape the future of banking service design at CIBC with your leadership and creativity.

📌 Service Design Senior Manager at CIBC (Toronto)
🏢 Canadian Imperial Bank of Commerce
📍 Toronto