In the role of Account Manager , your primary mandate will be to act as the main point of contact with clients.

Your mission is to represent the client’s interests within the organization, ensure smooth communication, and guarantee overall client satisfaction throughout the project lifecycle. You will also be responsible for identifying potential business opportunities. More precisely, you will have to :

Understand client needs, requirements, and expectations, and clearly communicate them to internal stakeholder

Maintain a strong, proactive, and skilled relationship with assigned clients

Coordinate the preparation and validate the issuance of quotations in collaboration with estimators and technical teams

Follow up on proposals with clients, answer questions, and adjust information as required

Negotiate contractual terms to ensure project profitability

Ensure compliance with response timelines and the accuracy of submitted documentation

Upon receipt of the purchase order, confirm the ongoing project and delivery date with the client

Coordinate project kickoff meetings, circulate relevant information, and ensure compliance with project constraints (objectives, timelines, costs)

Monitor project progress, identify potential issues, and collaborate with internal teams to resolve them

Provide regular project status updates to clients and communicate necessary information

Develop and maintain long‑term client relationships based on trust, service quality,



and an understanding of client needs

Manage special requests, changes, and adjustments throughout the project

Provide post‑project support and contribute to the continuous improvement of the customer experience

Participate in the optimization of account management and project coordination processes

Contribute to the identification of business opportunities with existing clients

Collaborate with the management team on client trends, recurring needs, and areas for improvement

Perform any other related duties

Requirements

Hold a college diploma in the electrical field or any other equivalent training

Training in project management and/or sales (an asset)

1 to 5 years in the manufacturing industry

Be fluent in French and English, both spoken and written, to communicate effectively with our partners outside of Quebec

Knowledge of CSA/UL/ISO standards (an asset)

Knowledge of control panels as well as licenses, capacities, and restrictions (an asset)

Comfortable with the Office suite

Comfortable with Microsoft tools (SharePoint, Power BI, Microsoft Project) (an asset)

Comfortable with ERP and CRM systems and report analysis

Display autonomy

Exhibit communication skills

Express interpersonal skills and valuable team spirit

Uphold leadership and initiative

Demonstrate organizational and planning skills

Show ingenuity

Convey a sense of responsibility

Work effectively under pressure

📌 Account Manager (Levis) (Winnipeg)
🏢 Business Flex
📍 Winnipeg