Apply on Kit Job: kitjob.ca/job/2nhy5t

Purpose: Ensure candidates have robust communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge.

a. Communication Skills (Mandatory)

· Ability to clearly explain technical concepts in straightforward, customer-friendly language

· Comfortable participating in and leading customer calls

· Structured communication approach (problem → analysis → solution)

· Transparent written communication (emails, chat responses)

· Asks clarifying questions and avoids assumptions

b. Customer Interaction Experience (Mandatory)

· Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)

· Experience handling customer queries independently or with minimal support

· Understanding of customer expectations around clarity, timelines, and ownership

c. SailPoint ISC Functional Knowledge

· Basic understanding of SailPoint Identity Security Cloud and its purpose

· Awareness of identity lifecycle concepts

· Conceptual understanding of authoritative vs authentication sources

· High-level understanding of connectors

· Awareness of Tenant Connectivity activities

Apply on Kit Job: kitjob.ca/job/2nhy5t

📌 Sailpoint Technical Support Yochana Saint Bonaventure (Saint-Bonaventure)
🏢 Yochana
📍 Saint-Bonaventure