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Posting #26-16

Computer Technician

Full-Time, Permanent

Queen's Square Location

Posting Date: April 28, 2026 Posting Closing: May 11, 2026 at 4:00 pm

This is a posting for a new vacancy.

*Please do not apply through Indeed "Apply Now"

*Only those who apply through to the [email protected] email will be reviewed.

Reporting to the IT Services Manager, the Computer Technician supports Cambridge Public Library’s hardware, software, server infrastructure, and communications.

What You’ll Do

Responsibility for program/service delivery (internal/external), coordination of staff

- Provides technical support to users by evaluating, diagnosing and resolving computer hardware and software problems associated with desktop computers, mobile workstations, printers and networks.
- Recommends, installs, deploys, maintains, and troubleshoots hardware, software, server infrastructure, and communications, at all locations. Escalates incidents as necessary.
- Configures and manages networking equipment, including firewall, routers, VLANs, servers and switches.
- Runs diagnostic reports and reviews logs to monitor operation of all equipment. Routinely monitors network, server and systems performance and reliability through incident reporting and corrective measures.
- Maintains and manages all network infrastructure and resolves any network connectivity issues.
- Recommends, schedules and performs software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
- Sets end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and Cambridge Public Library policies.
- Tracks Help Desk requests, service calls and problem resolution in Help Desk ticket system and maintains ongoing communication through updates to staff concerning status of their Help Desk tickets.
- Coordinates with security vendor(s) on Managed Detection and Response incidents; Reviews action reports and provides recommendation to improve our responses/procedures.
- Maintains inventory records, and systems logs for all computer hardware and software. Ensures that documentation and knowledge bases are kept up to date and maintained.
- Supports and monitors data backup and recovery hardware, software and routines.
- Occasional interactions with the public (directional and general inquiries).

Project management (planning, producing, implementation, monitoring, reporting)

- In consultation with the Senior Computer Specialist, acts as project lead for departmental and system projects as required.

Business planning, develop policies and enterprise management

- Collects and reports monthly and yearly statistics as needed. Reviews how statistics are collected and make recommendations on how to improve or automate the collection and reporting process.

Requirement to adapt, modify, procedures, programs or inform policy development

- Makes recommendations on IT related policies and procedures to the IT Services Manager.
- Other duties as required.

What You Bring

To be qualified for and successful in the role, you should have:

Required

- Two (2) years post-secondary degree/diploma in computer sciences, computer engineering or related field
- One (1) year previous recent experience working in an IT support role, service desk
- Strong working knowledge of Microsoft Windows and Microsoft Office/365
- Experience troubleshooting laptops, desktops, printers, mobile devices, and peripherals




- Demonstrated proficiency in administering the following technologies: Windows Domain environment, Microsoft Exchange, Active Directory, Microsoft Azure, DNS, DHCP
- Demonstrated working knowledge of server environments such as VMware Vsphere
- Demonstrated working knowledge with firewall configuration and maintenance.
- Demonstrated working knowledge of database and content management systems.
- Demonstrated ability to use ticketing systems.
- Experience with cyber security monitoring with SYSMON and SIEM
- Excellent customer service and interpersonal skills including the ability to effectively communicate and work collaboratively with a wide range of individuals including employees, external contacts and the public.
- Excellent organizational skills with attention to detail and the ability to manage multiple tasks in a demanding environment.
- Ability to handle changes in priorities, work on diverse tasks, and adapt to evolving organizational needs.
- Self-directed, well-organized and proactive individual.
- Excellent verbal and written communication, critical thinking, and problem-solving skills
- Strong analytical skills and a keen attention to detail
- Ability to work well in a team -oriented, collaborative environment.
- Highly-organized, and able to carry out job functions with flexibility, creativity and initiative
- Exercises discretion and professional integrity in all matters involving confidential or sensitive information.
- A passion for supporting the diverse interests and needs of the Cambridge community

Preferred

- Experience with cyber security monitoring with SYSMON and SIE

Why Cambridge Public Library (CPL)?

Working at Cambridge Public Library offers you the prospect to be part of an organization that is welcoming, collaborative, and passionate about the community.

By joining our team, you’ll become part of a passionate group of professionals dedicated to enriching lives and inspiring lifelong learning.

- Competitive Benefits Package: Your well-being is important to us. We offer health, dental, vision care, and employee & family assistance program (EFAP).
- Retirement Savings: Membership in OMERS, one of Canada’s largest defined benefit pension plans, can help provide a secure and stable income in retirement. Which you’ll be eligible on the first day.
- Free Onsite Parking: Parking shouldn’t be a hassle. That’s why we offer free onsite parking for employees.
- Paid Sick Time: We offer competitive paid sick time aswe value your well-being.
- Reliable Work Schedules: We understand the importance of work-life balance. Our scheduling process ensures that you’ll have a consistent schedule.
- Positive Work-Life Balance: We strive to maintain a positive work-life balance, ensuring that you have the time and energy to enjoy life outside of work.

Starting salary: $59,561 per annum (Level 7 in our salary grid).

Hours: This is a full-time permanent position, working 70 hours in a bi-weekly period.

Starting Work Schedule, may be subject to change:

Week 1

Monday OFF

Tuesday 9:30 am - 5:30 pm (7 hours)*

Wednesday 9:30 am - 5:30 pm (7 hours)*

Thursday 12:30 pm - 8:30 pm (7 hours)*





Friday 9:30 am – 5:30 pm (7 hours)*

Saturday OFF

Sunday OFF

Week 2

Monday 9:30 am - 5:30 pm (7 hours)*

Tuesday 9:30 am - 5:30 pm (7 hours)*

Wednesday 9:30 am - 5:30 pm (7 hours)*

Thursday 12:30 pm - 8:30 pm (7 hours)*

Friday 9:30 am - 5:30 pm (7 hours)*

Saturday 9:30 am - 5:30 pm (7 hours)*

Sunday OFF

*Includes an one-hour unpaid lunch break

Must be able to work pre-determined hours of work; on occasion may be asked to work additional hours or hours outside of regular schedule.

How to Apply

To be considered for the position, applications must be received by 4:00 pm EST on May 11, 2026. Late applications will not be considered.

- Tell us why we should consider you for this position! Please provide both a cover letter and resume, combined as a single PDF document. Submissions containing links, multiple files, format other than PDF or not following instructions will not be considered.
- Submit your application by email to [email protected]
- When applying by email, please quote “26-16 Computer Technician” in your email subject line.

The anticipated start date for this position is June 2026.

The position is open to internal and external candidates. We thank everyone for their interest, however only those candidates selected for an interview will be contacted.

Recruitment Process Documentation

Interview Requirements
If selected for an interview, candidates will be required to provide:

- Proof of current and valid certifications and/or educational qualifications.
- A completed reference consent form, including contact information for three professional references

Pre-Employment Requirements (if you are hired)
Successful candidates will be required to provide:

- A satisfactory Police Criminal Record Check and Judicial Matters Check
- A valid G Class driver’s licence and access to a reliable vehicle

Additional Information

- Cambridge Public Library aspires to employ a staff complement that fully represents the diversity of the community we serve. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
- Cambridge Public Library is an equal opportunity employer and is committed to accommodating individual needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you need any accommodations during the hiring process, please contact Human Resources at [email protected].
- For more information about us, please visit our website at https://cambridgepl.ca/.
- Applicants must be legally entitled to work in Canada. Cambridge Public Library (CPL) will communicate regarding employment opportunities via email and/or telephone. Applicants are required to maintain up-to-date contact information. As communications may be time-sensitive, applicants are encouraged to monitor their email and voicemail regularly. Failure to respond may be interpreted as a withdrawal of interest in the position. If it is determined that any information submitted is inaccurate, misleading, or incomplete, Cambridge Public Library (CPL) may, at its discretion, remove the application from further consideration.

Job Types: Full-time, Permanent

Pay: From $59,561.00 per year

Benefits:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Application question(s):

- As stated in the job posting, please apply our email directly: [email protected]

Work Location: In person

Apply on Kit Job: kitjob.ca/job/2ku2dy

📌 Computer Technician (Cambridge)
🏢 Cambridge Public Library
📍 Cambridge