Enhance client relationships as an Implementation Manager at Manulife in Waterloo, Ontario. This hybrid role focuses on ensuring seamless new business implementation and client satisfaction throughout the process.
As an Implementation Manager, you will be the primary contact coordinating project activities and managing relationships during implementation. Strong collaboration with distribution partners and internal teams is essential to fulfill client needs and timelines. Your goal will be to optimize client experience while supporting group pension clients in adopting digital tools.
Key Responsibilities:
• Support distribution partners in acquiring recent business
• Oversee client relations during new issue implementation phases
• Coordinate and facilitate all project team meetings
• Optimize pension plan activities for implementation
• Create and modify implementation schedules as needed
Requirements:
• Bilingualism in English and French is an asset
• Excellent oral and written communication skills
• Strong knowledge of Group Pension products
• Proven project management experience preferred
• Exceptional organizational and time management skills
Drive successful implementations while fostering meaningful client relationships at Manulife in Waterloo.
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