Apply on Kit Job: kitjob.ca/job/2k8r7x

Front Desk Supervisor

Sure Stay by Best Western – Ridgetown Inn

In-Office | 21198 Victoria Rd, Ridgetown, ON N0P 2C0

About Us

Sure Stay by Best Western – Ridgetown Inn is a welcoming, guest-focused hotel providing exceptional service and comfort to visitors in the Ridgetown area. Our team prides itself on creating a skilled, friendly workplace where guests feel valued and staff are supported to succeed.

About the Role

We are seeking a Full-Time Front Desk Clerk with Supervisory Duties to join our team. This role combines front desk responsibilities with leadership tasks, ensuring smooth operations, guiding staff, and providing outstanding guest service. The ideal candidate is organized, proactive, and capable of leading by example in a fast-paced hospitality environment.

Responsibilities
Supervise front desk operations and assist team members with daily tasks
Greet guests and manage check-in/check-out procedures professionally
Handle room reservations and process payments accurately
Monitor staff schedules, provide guidance, and support team performance
Train new front desk staff and provide ongoing coaching
Address guest complaints and resolve issues efficiently




Ensure compliance with hotel policies and standards
Coordinate with housekeeping and maintenance to ensure guest satisfaction
Maintain organized records and reports related to front desk operations

Requirements
Previous front desk or hospitality experience required; supervisory experience preferred
Strong leadership, communication, and interpersonal skills
Ability to work full-time shifts including weekends and holidays
Skilled appearance, positive attitude, and problem-solving mindset
Basic computer skills and familiarity with hotel booking/reservation systems
Proficiency in Persian, Portuguese, or Spanish is an asset

Qualifications
High school diploma or equivalent required
Post-secondary or hospitality training is an asset

What We Offer
Competitive full-time pay
Flexible scheduling
Friendly, supportive team environment
Training and growth opportunities
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Ridgetown Inn uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.

Apply on Kit Job: kitjob.ca/job/2k8r7x

📌 Front Desk Supervisor Victoria Road
🏢 Ridgetown Inn
📍 Victoria Road