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A leading organization in the commercial automobile and electric vehicle (EV) sector , Kathmandu, Nepal

(Commercial Electric Vehicles / Automotive Segment)

A leading organization in the commercial automobile and electric vehicle (EV) sector is seeking applications from experienced, result‑oriented, and strategic service professionals for the position of Service Head (AGM / DGM Level). This senior leadership role offers an opportunity to lead and scale after‑sales service operations in a fast‑growing and technology‑driven mobility environment.

? Position Overview The Service Head – AGM / DGM Level will be responsible for end‑to‑end after‑sales service strategy and execution, encompassing service operations, dealer/service network development, warranty management, customer experience, and technical capability building. The role requires a strong combination of strategic leadership and hands‑on operational control, particularly in commercial vehicle or EV ecosystems.

? Key Responsibilities

- Develop and implement the overall service and after‑sales strategy aligned with business objectives

- Lead and manage nationwide service operations, including workshops, service partners, and dealer service teams

- Establish, expand, and strengthen the service dealer and service point network in line with market growth

- Ensure high standards of service quality, uptime, and customer satisfaction

- Oversee warranty management, service policies, and SOP implementation

- Monitor and drive improvement in key service KPIs such as turnaround time, repeat repairs, parts availability,



and customer feedback

- Lead technical training and capability development initiatives for service teams and dealer staff

- Coordinate closely with sales, product, supply chain, and technical teams to resolve complex field issues

- Drive continuous improvement in service processes, cost optimization, and operational efficiency

- Handle escalated customer complaints and ensure timely and effective resolution

- Prepare and present regular performance reports and insights to senior management

? Qualifications & Experience

- Bachelor’s degree in Mechanical / Automobile / Electrical Engineering (Master’s degree preferred)

- Minimum 10–15 years of experience in automotive or commercial vehicle after‑sales service

- At least 3–5 years in a senior leadership role (AGM / DGM level or equivalent)

- Strong experience in:

- Service operations management

- Dealer and service network development

- Warranty governance and service cost control

- Prior exposure to electric vehicles (EVs) or new‑technology vehicles will be a significant advantage

- Proven leadership, communication, and stakeholder management skills

- Strong analytical capability with exposure to service KPIs, MIS,



and reporting systems

? Key Competencies

- Strategic service leadership

- Customer‑centric mindset

- Technical problem‑solving and decision‑making

- Dealer and service network management

- Team leadership and talent development

- Cross‑functional coordination and execution excellence

? Employment Details

- Position Level: AGM / DGM

- Employment Type: Full‑time

- Location: Kathmandu, Nepal (with nationwide travel as required)

- Salary &

Perks: Competitive and commensurate with experience (no bar for deserving candidates)

? How to Apply

Apply via ODI Nepal (Talent Acquisition Partner) by sending your updated CV along with a brief cover email to:

? [email protected]

? [email protected]

? Email Subject

Application – Service Head – EV (Kathmandu)

Only shortlisted candidates will be contacted for further selection processes.

? Equal Opportunity Statement The hiring organization is an equal opportunity employer and encourages applications from qualified individuals from all backgrounds.

Apply before: May 16, 2026 12:00 am

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📌 Service Head – AGM / DGM (Leading Tickles)
🏢 Organizational Development & Innovation (ODI) Nepal
📍 Leading Tickles