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Job order - J0526-0025 - Temporary Full Time Title Temporary Customer Experience Representative (up to 2 years) Category Customer Service City Saint John, New Brunswick, Canada Job Description Temporary Customer Experience Representative (up to 2 years) Position Overview: Do you like working in a fast-paced, dynamic environment? Do you enjoy a job where you get to interact with everyone, and no two days are ever the same? Join us as a Customer Experience Representative! You are someone who likes to help people.

You are cheerful, well-organized, empathetic, and calm.

Maybe you would like to broaden and vary your experience in office administration and work somewhere where you will both serve the public and make connections with lots of different colleagues who do a wide variety of work. You could make an ideal Customer Experience Representative! And we are actively seeking a CSR to join our team! Here’s the job: • As CSR you will be the face and voice of the City of Saint John - the very first stop for in-person visitors to City Hall, and to Saint Johners (citizens and organizations) calling on the phone with questions. • You need to be quick, efficient, effective, creative, and always pleasant, as you locate and share the information or refer to the department that the visitor or caller needs. • In between serving these clients, you will coordinate mail distribution and do a variety of admin tasks. • Above all, you will foster positive relationships with your City colleagues and between the City and citizens/other organizations, by providing high-quality front-line communications.

Here’s what we offer you: • Competitive salary. • Training opportunities. • A chance to make many connections, use your creativity, and increase your professional value. Essential Qualifications: • A diploma in Office Administration from community college or a Business Certificate from university. • At least one year of experience in a customer service-focused role. • Proficiency in Microsoft Office Systems. • Bilingualism is an asset, but not a requirement. If this sounds like you, get in touch.

We ask for only one year of experience, but perhaps you have five years’ experience - or 20! - and you want a new challenge.

Equal Opportunity Employer: We are an Equal Opportunity Employer.

We are committed to building a workforce that reflects the diversity of the communities in which we live and which we serve.

We encourage and support applications from Indigenous persons, persons with disabilities, and members of visible minority groups.

Candidates who belong to such groups, who are qualified, will be given preference at the time of selection.

Applications will be accepted through our online system only.

Qualified applicants should submit their cover letters and resumes to: City of Saint John Attn: Hiring Committee www.saintjohn.ca (careers) Please note that we will contact only those whom we are considering for the position.

We may do testing as part of consideration for employment. Primary Purpose: The Customer Experience Representative is the face and voice of the City of Saint John.

Working together with the Integrated Customer Service team, the aim is to provide a single point of contact for the City of Saint John to foster positive relationships between the City, our employees, the citizens, and other organizations through the provision of effective and efficient administration and front line communications. Key Results Areas: The Integrated Customer Service team will ensure all visitors and inquiries received through the Integrated Customer Service Center (in person, on the phone and online) are responded to positively, professionally and effectively by: • Receiving, recording and processing various types of inquires and referring to the proper service area when necessary, utilizing standardized tools and technology. • Utilizing a standardized scripting and prompting database to assist the public and provide information relating to various City functions and complex corporate processes. • Utilizing a creative and proactive solutions approach to resolve customer inquiries or issues whenever possible, recognizing when escalation is required.



• Identifying when the knowledge database, processes and procedures require updates and providing suggestions or solutions to resolve.

The Integrated Customer Service team will serve as the single point of contact and front line communications for City Hall by providing the following services for the entire organization: • Greeting and screening all City Hall visitors, ensuring established security processes are followed for City Hall access. • Receiving, managing and distributing all incoming and outgoing packages, parcels and mail for City Hall departments and staff. • Processing and managing various payments and associated reports, including but not limited to; water and sewerage bills, parking tickets, monthly parking payments, residential parking permit fees another various fees.

Support and enable various City Service Areas in operating at optimal levels by providing administrative support such as, but not limited to: • Assisting colleagues as needed providing administrative support and expertise. • Contributing to a continuous improvement culture by identifying opportunities, processes and procedures for improvement. • Ensuring all office equipment is operational by performing regular maintenance checks and maintaining a working knowledge of the equipment in order to troubleshoot basic problems. • Ordering and maintaining inventory of office supplies. • Maintaining records, files and databases and ensuring information is up to date and accessible at all times. • Preparing, updating and monitoring of promotional and customer service communications, including updating webpages, monitoring voicemails and email inboxes. • Composing various types of correspondence, reports, memorandums, notices. • Performing general office duties as required including keyboarding, filing and photocopying.

Essential Competencies • Strong aptitude for computer software including Microsoft Office suite of products, Naviline, databases, GIS mapping systems and other software applications; • Ability to work with large volumes of information including researching, assessing, recording and reporting data, while utilizing multiple applications and computer screens; • Robust interpersonal skills, including excellent verbal and written communications skills; • Strong keyboarding and proof reading skills with emphasis on accuracy and attention to detail; • Excellent customer orientation, collaborating with members of all service areas at various levels within the organization to ensure service requirements are met; • The ability to resolve difficult situations with customers and staff constructively and positively in a respectful and professional manner; and • Proven ability to work in a fast paced and demanding public facing environment while delivering a high level of customer service. Education, Training & Experience: A community college diploma in Office Administration, a university Business Certificate 1, or an equivalent program.

Experience One (1) year previous experience in a customer service focus role. An excellent level of proficiency in Microsoft Office Systems is required. Certification • A minimum of 50% of staff will require a level of Intermediate (2) of French Proficiency as determined by the province of New Brunswick French Oral Proficiency Testing. For this vacancy, Bilingualism is an asset, but not a requirement. Equal Opportunity Employer: We are an Equal Opportunity Employer.

We are committed to building a workforce that reflects the diversity of the communities in which we live and which we serve.

We encourage and support applications from Indigenous persons, persons with disabilities, and members of visible minority groups.

Candidates who belong to such groups, who are qualified,



will be given preference at the time of selection.

Applications will be accepted through our online system only.

Qualified applicants should submit their cover letters and resumes to: City of Saint John Attn: Hiring Committee www.saintjohn.ca (careers) Classification: (BOTH) Local 486, Group 4 Représentant(e) temporaire de l’expérience client (jusqu'à 2 ans) Aperçu du poste : Vous aimez travailler à un rythme soutenu, dans un environnement dynamique? Vous aimez un emploi qui vous permet d’interagir avec tout le monde et où les journées se suivent, mais ne se ressemblent pas? Joignez-vous à notre équipe en tant que représentant de l’expérience client! Vous êtes une personne qui aime aider les gens, qui est enjouée, bien organisée, empathique et calme.

Vous souhaitez peut-être accroître et varier votre expérience en matière d’administration de bureau et travailler dans un endroit où vous pourrez à la fois servir le public et nouer des liens avec un grand nombre de collègues différents qui accomplissent des tâches très variées. Vous pourriez être la personne idéale pour occuper le poste de représentant(e) de l’expérience client! Et nous recherchons activement une personne comme vous pour notre équipe! Description du poste : • En tant que représentant(e) de l’expérience client, vous serez le visage et la voix de la Ville de Saint John – la toute première étape pour les personnes qui se présentent en personne à l’Hôtel de Ville, et pour les habitants de la ville (citoyens et organisations) qui téléphonent à la Ville pour poser des questions. • Vous devrez faire preuve de rapidité, d’efficacité, de créativité et d’amabilité, tout en localisant et en partageant des renseignements ou en vous référant au service dont les visiteurs ou les appelants ont besoin. • Entretemps, vous coordonnerez la distribution du courrier et accomplirez diverses tâches administratives. • Mais, surtout, vous favoriserez des relations positives avec vos collègues de la Ville et entre la Ville et les citoyens/autres organisations, en fournissant des communications de première ligne de grande qualité.

Conditions d’emploi : • Salaire compétitif. • Possibilités de formation. • Une occasion de nouer de nombreux contacts, d’utiliser votre créativité et d’accroître votre valeur professionnelle. Qualifications Essentielles : • Diplôme en administration de bureau décerné par un établissement d’enseignement supérieur ou un certificat en gestion d’entreprise décerné par une université. • Au moins une année d’expérience dans le domaine du service à la clientèle. • Maîtrise des systèmes Microsoft Office. • Le bilinguisme est un atout, mais ce n’est pas une obligation. Si cela vous intéresse, contactez-nous.

Nous ne demandons qu’une année d’expérience, mais vous avez peut‑être cinq ans d’expérience – ou même 20! – et vous aimeriez relever un nouveau défi.

Employeur souscrivant au principe de l’égalité d’accès à l’emploi: La Ville de Saint John est un employeur souscrivant au principe de l’égalité d’accès à l’emploi.

Nous nous engageons à recruter du personnel représentatif de la diversité des collectivités dans lesquelles nous vivons et des populations que nous servons.

Nous encourageons et soutenons les candidatures des autochtones, des personnes en situation de handicap et des membres des minorités visibles.

Les candidats qui appartiennent à ces groupes et qui répondent aux exigences requises se verront accorder une préférence au moment de la sélection.

Seulement les candidatures reçues en ligne seront prises en compte dans ce processus.

Les candidats qualifiés doivent envoyer leur lettre de motivation et leur curriculum vitae à l’adresse suivante: Ville de Saint John À l’attention de: Comité de recrutement www.saintjohn.ca (carrières/possibilités d’emploi) Seules les personnes sélectionnées pour la suite du processus seront avisées.

Des tests peuvent être effectués dans le cadre de l’examen d’une candidature à un emploi. Skills English French Reference 378601 Click here to apply

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📌 Temporary Customer Experience Representative (up to 2 years) (Saint John)
🏢 City of Saint John
📍 Saint John