Role: Crisis Operations Program Manager
Location: Remote
Employment Type: Full-time

Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $95,000 – $155,000 (USD equivalent), plus benefits.

Role Overview

We are hiring a Crisis Operations Program Manager to lead crisis response and operational resilience programs. The role combines incident command discipline with cross-functional coordination — keeping the business running when things get hard.

Key Responsibilities
Lead operational response to incidents that affect customers, employees, or operations
Build and maintain incident response playbooks and resilience programs
Coordinate cross-functional incident bridges and command structures
Run tabletop exercises, simulations, and post-incident reviews
Partner with security, IT, communications, and legal during live incidents
Track incident metrics and drive continuous improvement

Required Skills and Qualifications
5+ years in crisis management, incident response, or business continuity
Strong understanding of incident command frameworks (ICS, ITIL incident management)
Excellent written communication and stakeholder management
Calm,



structured approach under pressure
Experience leading cross-functional operations during incidents
Business continuity certifications (CBCP, MBCI) are a plus

What You'll Bring
A systems thinker who breaks complex problems into actionable steps
Strong written communication and stakeholder management
Bias toward action and the ability to drive things to completion
Comfort working asynchronously across time zones

What We Offer
Fully remote, adaptable work hours
Performance-based bonus structure
Annual learning & development stipend
Health and wellness benefits (varies by location)
Opportunity to work on high-scale, real-world impact projects

Equal Chance Statement

This is an equal chance role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.

📌 Crisis Operations Program Manager Sourced Moncton
🏢 Sourced
📍 Moncton