Apply on Kit Job: kitjob.ca/job/2jtcok

A leading organization in the commercial automobile and electric vehicle (EV) sector , Kathmandu

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(Commercial Electric Vehicles / Automotive Segment)nAnleading organization in the commercial automobile and electric vehicle (EV) sectornis seeking applications fromnexperienced, result‑oriented, and strategic service professionalsnfor the position ofnService Head (AGM / DGM Level)n. This senior leadership role offers an prospect to lead and scalenafter‑sales service operationsnin a fast‑growing and technology‑driven mobility environment.

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?nPosition OverviewnThenService Head – AGM / DGM Levelnwill be responsible fornend‑to‑end after‑sales service strategy and executionn, encompassing service operations, dealer/service network development, warranty management, customer experience, and technical capability building. The role requires a strong combination ofnstrategic leadership and hands‑on operational controln, particularly in commercial vehicle or EV ecosystems.

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?nKey Responsibilities

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- Develop and implement the overall service and after‑sales strategy aligned with business objectives
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- Lead and manage nationwide service operations, including workshops, service partners, and dealer service teams
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- Establish, expand, and strengthen the service dealer and service point network in line with market growth
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- Ensure high standards of service quality, uptime, and customer satisfaction
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- Oversee warranty management, service policies, and SOP implementation
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- Monitor and drive improvement in key service KPIs such as turnaround time, repeat repairs, parts availability, and customer feedback
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- Lead technical training and capability development initiatives for service teams and dealer staff
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- Coordinate closely with sales, product, supply chain, and technical teams to resolve complex field issues
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- Drive continuous improvement in service processes, cost optimization, and operational efficiency
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- Handle escalated customer complaints and ensure timely and effective resolution
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- Prepare and present regular performance reports and insights to senior management
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n? Qualifications & Experiencen

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- Bachelor’s degree in Mechanical / Automobile / Electrical Engineering (Master’s degree preferred)n
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- Minimum 10–15 years of experience in automotive or commercial vehicle after‑sales servicen
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- At least 3–5 years in a senior leadership role (AGM / DGM level or equivalent)n

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- Strong experience inn

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- Service operations managementn
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- Dealer and service network developmentn
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- Warranty governance and service cost controln
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- Prior exposure to electric vehicles (EVs) or new‑technology vehicles will be a significant advantagen
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- Proven leadership, communication, and stakeholder management skillsn
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- Strong analytical capability with exposure to service KPIs, MIS, and reporting systemsn
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n?nKey Competenciesn

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- Strategic service leadership
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- Customer‑centric mindset
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- Technical problem‑solving and decision‑making
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- Dealer and service network management
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- Team leadership and talent development
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- Cross‑functional coordination and execution excellence
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n?nEmployment Detailsn

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- Position Level: AGM / DGM
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- Employment Type: Full‑time
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- Location: Kathmandu, Nepal (with nationwide travel as required)
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- Salary & Benefits: Competitive and commensurate with experience (no bar for deserving candidates)
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n?nHow to ApplynApply vianODI Nepal (Talent Acquisition Partner)nby sending yournupdated CVnalong with anbrief cover emailnto:[email protected][email protected]? Email SubjectnApplication – Service Head – EV (Kathmandu)nOnly shortlisted candidates will be contacted for further selection processes.n?nEqual Chance StatementnThe hiring organization is an equal opportunity employer and encourages applications from qualified individuals from all backgrounds.n

SharenApply Now

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nDo you have own Vehicles *n

2W4WNo

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Apply on Kit Job: kitjob.ca/job/2jtcok

📌 Service Head – AGM / DGM Level (Leading Tickles)
🏢 Organizational Development & Innovation (ODI) Nepal
📍 Leading Tickles