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Insurance Operations Support Associate

nLocation: Komoka Ontario | Department: Operations\Corporate Services | Contract type: Permanent, Full-Timen

Caradoc Townsend Mutual Insurance Company (CTM) is seeking an Insurance Operations Support Associate who will report directly to the Operations Manager. This is a full‑time, in‑office position based at our Komoka, Ontario office, where the successful candidate will work onsite with colleagues and provide front‑facing operational and administrative support.

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CTM is a financially strong, growth oriented, policy holder-owned, mutual insurer. CTM is an equal opportunity employer. CTM realizes that your work life is not just about performing a job: it’s about work/life balance and being part of an organization that allows you to grow and reach your full potential.

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Our Operations team is dedicated to delivering excellent customer service while continuously improving how we support our clients and business partners. The Insurance Operations Support Associate role is a front-facing position and a key contributor to the efficiency and effectiveness of our insurance operations.

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This role supports all departments by combining administrative excellence with a strong operational mindset— supporting consistent processes, service quality, and day‑to‑day insurance operations across the organization. It offers hands‑on exposure to multiple areas of the business, helping you build a broad foundation in insurance operations during your first year.

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As a mutual insurer, we are owned by our customers. Their needs are always our highest priority, and this role plays an important part in delivering on that promise.

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Your first year will focus on:

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- Learning CTM’s core insurance processes and systems
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- Supporting multiple departments to understand how teams work together
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- Building strong customer service and operational skills
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- Developing a foundation for future growth within the organization
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nWhat you will do:n

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- Serve as the primary front-facing contact for clients and business partners visiting or calling the Komoka office.
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- Answer and direct inquiries professionally, providing clear and accurate information in person, by phone, and via email.
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- Support day‑to‑day insurance operations by assisting with policy servicing, documentation, and internal service requests.
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- Work with underwriting, claims, and agency teams to help deliver timely, accurate, and consistent service.
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- Perform accurate data entry and maintain records, documents, and files in accordance with company standards.
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- Build effective working relationships with internal departments to support day‑to‑day insurance operations.
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- Respond to client and internal requests in a timely and professional manner to ensure a positive experience.
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- Provide backup support to other administrative and operations team members as required.
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- Perform additional operational and administrative duties as assigned,



while gaining exposure to core insurance processes.
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nWhat you will need:n

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- College diploma or university degree in insurance, business administration, operations, or a related field (preferred)
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- Recent graduates are encouraged to apply.
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- Strong customer service mindset with a focus on operational excellence.
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- Strong organizational skills with the ability to multitask and manage competing priorities.
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- Excellent listening, verbal, and written communication skills.
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- Punctuality & Attendance
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- Professionalism and Customer Focus
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- A commitment to showing relentless respect, kindness, and empathy in all you do
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- Successful candidates must be able to pass a comprehensive background check.
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nWhat we offernWe are an equal opportunity employer offering:n

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- A rewarding career and comprehensive compensation & benefits package
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- Training, education, and career advancement opportunities
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- A solid foundation for building a career in insurance, including opportunities to pursue OTL licensing and CIP coursework with organizational support.
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- A work environment that is fun and friendly and supports a healthy work-life balance
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- This role provides a strong foundation for future growth within insurance operations and related areas
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nInterested? We want to hear from you!nWe thank all applicants for their interest, however, only those considered for an interview will be contacted.n

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

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CTM is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for

Apply on Kit Job: kitjob.ca/job/2jqumb

📌 Insurance Operations Support Associate (Komoka)
🏢 Caradoc Townsend Mutual
📍 Komoka