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About The Peterborough Family Health Team

Peterborough Family Health Team (PFHT) is a collaborative primary care organization that works alongside family physicians and community partners to provide comprehensive, team‑based care to the residents of Peterborough and surrounding communities. Our interdisciplinary team works together across multiple clinical sites.

PFHT supports clinical excellence, innovation, and digital health solutions that enhance patient care, improve provider workflows, and protect the privacy and security of health information.

Information Technology Specialist

We are currently seeking an Information Technology Specialist to support and maintain our organization’s technology infrastructure, clinical systems, and cybersecurity environment.

Overview

The Information Technology & Digital Health Specialist manages and supports PFHT’s IT infrastructure, clinical systems, and cybersecurity environment. This role supports approximately 100 users across multiple clinical sites, including interdisciplinary health providers and administrative staff, and is responsible for computers, servers, phones, EMR systems, and digital health tools while ensuring compliance with PHIPA and healthcare privacy requirements.

The position may also support organizational privacy and cybersecurity initiatives, with training provided where appropriate.

Key Responsibilities

IT Infrastructure & Systems Management

- Install, configure, and maintain computers, printers, servers, mobile devices, and other clinic hardware across PFHT sites
- Manage and maintain physical, virtual, and cloud‑based infrastructure (Windows Server, Active Directory, Microsoft 365, and backup systems), and Owl technology
- Support networking infrastructure including firewalls, switches, VLANs, wireless networks, VPN access, and internet connectivity
- Manage secure fax solutions, phone systems, and other technologies
- Maintain system documentation, asset inventories, and troubleshooting guides
- Oversee and manage the organization’s computer replacement cycle and coordinate procurement of end‑user hardware
- Implement and maintain secure backup and disaster recovery systems

Clinical Systems & EMR Support

- Provide end‑user support for clinical and administrative applications, including EMR systems and digital health tools as needed (may include EMR set up and configuration for clinicians)
- Support system upgrades, testing, deployment, and training for staff and physicians
- Troubleshoot technical issues and coordinate with external vendors when required
- Support digital health tools such as secure messaging, patient portals, online appointment booking,



and other integrated systems
- Conduct routine and targeted chart audits within the EMR to ensure compliance with regulatory standards, and to support quality improvement initiatives

Cybersecurity & Privacy

- Support the development and implementation of cybersecurity policies, standards, and procedures
- Assist with cybersecurity governance, risk management, and compliance with PHIPA and cyber insurance requirements
- Conduct threat risk assessments and vulnerability reviews, identifying and addressing potential security risks
- Maintain endpoint security, encryption, and malware protection systems
- Deliver cybersecurity awareness training and guidance for staff as needed
- Training and support may be provided to allow the successful candidate to assist with organizational privacy officer responsibilities

User Support & Training

- Provide technical support to interdisciplinary health providers, administrative staff, and when required our partnering physicians and FHO staff
- Support onboarding of new staff and clinicians by setting up accounts, devices, and system access
- Respond to technical issues in a timely and professional manner

Digital Health Collaboration

- Work collaboratively with internal teams, physicians, and regional partners (including the Ontario Health Team) to support digital health initiatives
- Evaluate and recommend new technologies that improve clinical workflows, security, and patient care

Hours Of Work

Hours of service are pre‑established per employment agreement and may require some evenings and weekends. Any deviation from the established schedule shall not negatively impact upon the provision of service to the patient population.

Location

Main office location: 185 King St, 5th floor, Peterborough, Ontario. Some local cross‑site coverage may be required.

Qualifications

Education

- Post‑secondary education in Information Technology, Health Informatics, Computer Science, or a related field
- Equivalent combination of education and relevant experience will also be considered

Experience

- Minimum 3–5 years of experience supporting IT systems in a medium‑size organization
- Experience managing hardware, networks, and enterprise software environments




- Experience supporting EMR systems is considered a strong asset
- Experience working with Microsoft 365

Assets

- Experience in healthcare environments and familiarity with PHIPA privacy requirements
- Experience with EMR systems or digital health tools (e.g., OceanMD, Accuro, TELUS Practice Solutions, secure fax platforms)
- Knowledge of cybersecurity frameworks
- Experience managing vendors and external IT service providers

Skills & Competencies

- Strong troubleshooting and problem‑solving abilities
- Excellent communication skills and ability to support non‑technical users
- Ability to manage multiple priorities in a dynamic clinical workplace
- Ability to work independently while collaborating with interdisciplinary teams

Working Conditions

- In‑person role based in Peterborough, Ontario, with occasional travel between PFHT sites in the city and county
- Occasional after‑hours support may be required during system upgrades or urgent technical issues

Why Work with PFHT

PFHT offers a collaborative and supportive work environment where technology plays an important role in improving patient care and supporting healthcare teams.

Additional Benefits Of Joining The Peterborough Family Health Team

- A provincial leader among Family Health Teams in Ontario
- Excellent team/office environment
- Multidisciplinary team expertise
- PFHT provides clinical supervision
- Organizational commitment to work‑life balance
- HOOPP Pension Plan
- Optional Extended Health and Dental Plan
- Life/Disability Insurance Plan
- Health Care Spending Account

Commitment to Vaccination

The Peterborough Family Health Team are leaders in advocating for full vaccination against the COVID‑19 virus and its variants, for persons who are medically able to receive the vaccination. All applicants should know that PFHT employees are expected to support this position.

How To Apply

Interested candidates are invited to submit their resume and cover letter outlining relevant experience to

Application Deadline

May 13, 2026

Estimated Start Date

June 15, 2026

Job Type

Permanent, Full‑time

Hours

Monday to Friday 37.5 hours per week

Salary

$63,222 to $71,151 per year based on full‑time equivalent

Equal Opportunity

Peterborough Family Health Team is committed to equity, diversity, and inclusion and encourages applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. We thank all applicants for their interest; however, only candidates selected for further consideration will be contacted.

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Apply on Kit Job: kitjob.ca/job/2jnz8g

📌 Information Technology Specialist – 37.5 hours/week, Permanent (Peterborough)
🏢 Peterborough Family Health Team
📍 Peterborough