Apply on Kit Job: kitjob.ca/job/2ji9k2

To be considered, applicants must follow the steps below.
Applications submitted through Indeed’s “Easy Apply” button will not be reviewed. We look forward to hearing from qualified candidates.

This role involves supporting patients with hearing difficulties.
The successful candidate must be easily understood over the phone, speak clearly at a moderate pace, and be able to adjust communication to ensure patient understanding.

Medical Office Reception & Administrator (Hearing Clinic)

At Accurate Hearing NS, this role is internally known as our Patient Care Assistant and serves as the first point of contact for patients. Applicants with medical office administration, reception, or customer service experience are strongly encouraged to apply.

Lower Sackville, NS (Primary Location)
Must be available to work in both Lower Sackville and Cole Harbour locations

Company: Accurate Hearing NS

About Us

At Accurate Hearing NS, we’re an independent and locally owned audiology clinic passionate about transforming lives through better hearing. We deliver professional, compassionate care and are looking for a Patient Care Assistant to join our team in supporting a seamless, patient-centered experience.

Role Summary

As the first point of contact, the Patient Care Assistant plays a vital role in ensuring smooth clinic operations and exceptional patient service. This role requires strong organizational skills, attention to detail, technical proficiency, and a patient-centered approach to keep the clinic running efficiently and patients feeling well cared for.

Key Responsibilities

Reception & Patient Coordination





- Greet and assist patients and visitors warmly and professionally.
- Answer and direct phone calls and electronic inquiries.
- Maintain clinician calendars and manage scheduling adjustments.
- Send appointment reminders and manage recall follow-ups.
- Assist patients with forms and documentation.
- Maintain accurate patient records (electronic and paper).
- Process mail, deliveries, and online orders.
- Maintain a clean, organized, and professional clinic workplace.
- Coordinate and forward patient records to physicians and specialists as required.

Administrative

- Process payments and record transactions in the office management system
- Submit and manage third-party claims (WCB, Veterans Affairs Canada, insurance providers)
- Reconcile daily payments and prepare end-of-day reports.
- Follow up on outstanding accounts.
- Prepare correspondence, reports, and mail-outs.
- Scan, file, and archive documents.
- Monitor and order clinic and office supplies.
- Support clinicians with documentation and basic hearing aid maintenance.
- Maintain confidentiality and adhere to NSCASLP safety protocols.

Qualifications

Education & Experience

- High school diploma required.
- Diploma in Office Administration or equivalent experience.




- Experience in a healthcare or medical office setting preferred.
- Experience with insurance, WCB, VAC billing, or online claims an asset.
- Experience using office management or CRM systems.
- Intermediate proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Comfortable communicating by phone.
- Ability to be bonded.

Skills & Attributes

- Friendly, professional, and empathetic demeanor.
- Professional presentation and communication skills.
- Strong organizational and time-management abilities.
- High level of accuracy and attention to detail.
- Comfortable with frequent phone communication.
- Tech-savvy with a willingness to learn new tools.
- Reliable and able to work independently· Committed to confidentiality and patient privacy.
- Team player with a positive, solutions-focused mindset.

How to Apply

Please submit both:

1. Your resume to [email protected].

- To demonstrate attention to detail—an essential skill for this role—please include the words “Patient Care Assistant – Lower Sackville” in the subject line of your application message. Applications that do not include this will not be processed.

2. In the body of the email include 2–3 sentences, telling us why clear communication matters in a healthcare setting.

Pay: $18.00-$22.00 per hour

Benefits:

- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):

- In 3-4 sentences, please explain how you would assist a patient who is hard of hearing and struggling to understand you over the phone.

Work Location: In person

Apply on Kit Job: kitjob.ca/job/2ji9k2

📌 Medical Office Reception & Administrator (Hearing Clinic) (Lower Sackville)
🏢 Accurate Hearing
📍 Lower Sackville