Apply on Kit Job: kitjob.ca/job/2ji3my

Service Manager

Yellowknife Motors | GM Dealer | Yellowknife, Northwest Territories

Total Compensation: $125,000–$155,000+ (Based on Experience & Performance)

This Role Is for Proven Performers Only

Yellowknife Motors is not looking for average.
If you do not consistently outperform your peers in service leadership, fixed operations management, and customer experience excellence, this role will not be a fit.

We are seeking a high-performing Service Manager with a proven ability to lead teams, drive shop productivity, and uphold the highest standards of process, profitability, and accountability in a agile dealership environment.

About Yellowknife Motors

Yellowknife Motors is the market-leading GM dealership in Yellowknife, proudly serving the Northwest Territories. We have earned a reputation for performance, customer loyalty, and operational excellence.

This is a well-established, high-performing dealership with the team, tools, equipment, and leadership support needed for continued success. We are investing in the right people to support our growth.

The Opportunity

As Service Manager, you will oversee all service operations, lead a talented team of technicians and advisors, and ensure the department delivers efficiency, quality, and profitability every day.
This role is ideal for a disciplined fixed‑ops leader who thrives in a fast-paced, performance-driven environment.

Key Responsibilities

- Lead, coach, and motivate Service Advisors, Technicians, and Support Staff to achieve and exceed department goals
- Drive daily shop productivity, efficiency, and CSI performance
- Maintain and enforce structured service processes, checklists, and accountability standards
- Optimize technician dispatch, workflow management, and shop capacity utilization
- Manage warranty administration, repair order accuracy, and compliance
- Recruit, train, and develop high-performing service personnel
- Monitor KPIs and implement performance improvements




- Ensure an exceptional customer service experience aligned with GM and Yellowknife Motors standards

The Ideal Candidate

- Proven success as a Service Manager or high-performing Assistant Service Manager
- Strong knowledge of GM service operations, warranty, diagnostics, and shop workflow
- Track record of consistently meeting or exceeding service department KPIs
- Natural leader with the ability to drive accountability and maintain team alignment
- Highly organized, process-driven, and detail‑oriented
- Professional communication skills and strong customer service presence
- High sense of urgency with a competitive mindset

Compensation & Benefits

- Total compensation: $125,000–$155,000+, based on experience and performance
- Housing available to support relocation
- Company vehicle provided
- Comprehensive benefits package
- Strong earning potential in a less saturated market
- Clear growth path within a high-performing GM dealership

Why Yellowknife?

Yellowknife offers a rare combination of professional opportunity and lifestyle advantages:

- Strong earning potential with lower market competition
- Short commutes and real work-life balance
- Incredible outdoor lifestyle—fishing, hiking, boating, snowmobiling
- World-class Northern Lights viewing
- Close-knit community with excellent amenities
- A chance to stand out and advance faster than in large urban markets

Final Word

This is not an entry‑level management role.
This is not a stepping-stone position.

This is an opportunity for a proven Service Manager to:

- Lead one of the North’s strongest GM service departments
- Earn at the top of the market
- Build a long-term fixed ops career in a unique and rewarding location

If you are a results-driven service leader with a track record of success, we want to hear from you.

Job Type: Full-time

Pay: $125,000.00-$155,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Work Location: In person

Apply on Kit Job: kitjob.ca/job/2ji3my

📌 Service Manager, Yellowknife Motors
🏢 Yellowknife Motors
📍 Yellowknife