Applicant Portal Job Details: Cloud Technical Specialist Vacancy Name: Cloud Technical Specialist Vacancy No: VN952 Function: Hosting & Managed Services Work Location: Manx Telecom Headquarters, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man, IM99 1HX Basis: Permanent Full Time/Part Time Full time Employment Duration – Hours Per Week 37.00 Drivers Licence Required: Yes Benefits: Competitive Salary and Perks package will be provided to the successful candidate.
About the Role The role is based within the Managed Cloud and Workspace team. The team provides 1st, 2nd and 3rd line technical support for all Enterprise customers that have subscribed to our Managed Solutions portfolio. The role specifically involves specialist support for Cloud and Workspace technologies; therefore, the role requires an individual to have the required skillset and plenty of experience in cloud technologies.
Key Deliverables
Lead in the delivery of effective, timely and high-quality services and technical support to Manx Telecom customers, cloud services and internal management systems.
Responsibility to provide technical support and assistance where required to meet agreed customer expectations and assist in the operation and assurance of all Managed Cloud and Workspace products and services in line with agreed KPI’s & SLA’s
Engage with and support other Customer Technology Services teams in the delivery, operation, and support of Customer Solutions & Services in relation to all Manx Telecom Managed products and services.
Work closely with the Operational team managers to identify individual development opportunities, mentoring & coaching as necessary.
Key Accountability BAU Cloud Support & Maintenance
Assist in for organising regular maintenance reviews (Security patching/upgrades/capacity mgmt etc)
Assist in allocation of maintenance tasks throughout the cloud support team (reporting/communications/planning/installation)
Responsible for early feedback to management of any issues
Raise/implement change request on existing systems
Knowledge of architectural framework concepts and implementation
Experience in working with Public Cloud platforms & infrastructure, particularly VMware product set, including vCloud Director, NSX-T & Horizon Horizon DaaS
Knowledge of L2/L3 networking concepts, routing protocols and implementation
Knowledge of Firewall configuration
Advanced knowledge of Microsoft & Linux server & desktop operating systems
Advanced knowledge & experience of Microsoft applications, such as Exchange & SQL Server
Knowledge of scripting & automation
Soft Skills
Highly motivated self-starter able to direct self to consistently meet challenging targets
Highly adaptive, flexible and dynamic
Ability to listen and capture requirements accurately
Ability to coach and mentor effectively to achieve high standards
Excellent interpersonal and communication skills
Excellent organisational skills
Strong written and verbal communication and presentation skills
Experience
5+ years of overall experience in the technology industry holding a senior engineering position
5+ years of experience working within Managed Services Provider workplace
5+ years experience in customer facing role requiring a high level of individual responsibility, sound business judgement and where an aptitude for improving customer satisfaction was successfully demonstrated
Education Qualifications
Preferred HNC/D or Degree in Electronic/Computer Science or related technical discipline
Vendor certification reflective of experience and seniority in role specialisation
Close Date: 22 May 2026
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