Apply on Kit Job: kitjob.ca/job/2jeoew

Job DescriptionJob Description

We are on the hunt for a rockstar Branch/Service Manager to lead two of our Wonder Auto & Tire locations — Enfield and Harbourside!

Wonder Auto & Tire is part of Shift Auto Group, which consists of Fredericton Mitsubishi, Fredericton Kia, Volvo Cars New Brunswick, Miramichi Kia, 5 ReCar locations, St Croix Auto, Velocity Autobody & 13 Wonder Auto locations.

As a trusted name in automotive service, Wonder Auto & Tire is known for top-quality repairs and customer-first service. We’re looking for a strong leader with automotive experience to drive operational efficiency, lead a skilled team, and deliver excellent customer experiences.

As Branch/ Service Manager, you will oversee all day-to-day operations of the Enfield and Harbourside location. Your primary responsibilities will include driving operational efficiency, leading a high-performing team, maintaining customer satisfaction, and meeting profitability goals. This role is ideal for someone with a background in the automotive industry, a natural ability to lead, and a commitment to exceptional service.

Key Responsibilities

Operations Management

- Oversee daily operations to ensure smooth, effective service delivery.

- Manage inventory, tools, and equipment to support service excellence.

- Monitor and manage branch budget, expenses, and revenue.

Team Leadership

- Hire, train, and supervise staff, ensuring high performance across all roles.

- Foster a collaborative, positive work environment that encourages growth.

- Conduct regular performance evaluations and provide coaching as needed.

Customer Experience





- Maintain high standards of customer service and resolve customer issues promptly.

- Implement strategies to improve customer satisfaction and loyalty.

- Oversee appointment scheduling to enhance service flow and reduce wait times.

Sales & Business Development

- Develop and execute sales strategies to meet revenue targets.

- Analyze market trends and local competition to identify growth opportunities.

- Represent the branch through local marketing initiatives and community involvement.

Compliance & Safety

- Ensure full compliance with industry regulations and company policies.

- Promote and enforce workplace safety standards for both staff and customers.

Qualifications

- Previous experience as a Branch Manager or in a senior leadership role within the automotive industry.

- In-depth knowledge of automotive repair and maintenance.

- Strong leadership and team management capabilities.

- Excellent communication and customer service skills.

- Financial acumen with the ability to manage budgets and analyze performance metrics.

- Strong problem-solving and decision-making abilities.

- High level of integrity and a customer-centric approach.

What We Offer

- Competitive salary with performance-based bonuses.

- Comprehensive benefits package including health insurance, retirement plans, and paid time off.

- Ongoing training and career development opportunities.

- Employee discounts on automotive products and services.

Ready to lead a top-tier automotive service team? Apply Today—we’d love to hear from you!

Apply on Kit Job: kitjob.ca/job/2jeoew

📌 Branch/Service Manager (Enfield)
🏢 Wonder Auto & Tire
📍 Enfield