Apply on Kit Job: kitjob.ca/job/2jcsuh

Are you someone people turn to for support, and someone who notices what others miss? This unique dual role on our Crew Care Team might be for you!

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Position Dates & Location:

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This position works daily on the festival site near Salmo, BC from

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Jul. 15-Jul. 29, 2026.

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As part of the Crew Care Team, the Crew Counsellor & Festival Auditor will play a significant role in supporting crew through wellness-focused check-ins, assisting with problem-solving and providing resources to crew, as well as providing counselling and mediation services as required. Simultaneously, this role will also conduct quality-control audits across festival operations.

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Roles and Responsibilities

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Conduct routine check-ins with all SMF departments to monitor crew wellness and operational flow.

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Identify emerging concerns related to crew morale, supplies, schedules, communication, or environmental stressors.

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Facilitate on-the-spot problem-solving or elevate issues to the appropriate festival leadership channels.

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Provide one-on-one counselling support sessions for crew, as required.

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Facilitate mediation to help resolve (personal or crew) conflicts through methods of restorative justice.

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Observe for signs of burnout or high stress and offer support, resources, or adjustments as needed.

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Support adherence to SMF policies and reinforce safe work practices during daily interactions.

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Work with SMF Health & Safety staff to support crew.

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Maintain brief daily logs to track patterns, recurring challenges, and notable successes.

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Recommend improvements or interventions during the festival and contribute insights for future planning.

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Ensure crew receive breaks, water, meals, and other basic needs to support wellbeing.

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Refer crew to the Sanctuary or another safe space when they appear overwhelmed or in need of additional support.

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Provide a neutral, objective ear for crew concerns and ensure grievances are documented and brought forward for resolution.

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Record detailed notes for each interaction, positive or negative, including observations and suggestions for improvement.

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Monitor quality assurance across festival operations and flag any issues or inconsistencies.

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Demonstrate the Shambhala spirit of kindness, welcome, and support in all interactions with crew and leadership.

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Qualifications

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Education or experience in counselling, psychology, restorative justice and/or mediation.

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Able to maintain confidentiality and handle sensitive information with discretion.

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Able to work independently with minimal supervision.

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Able to communicate in a neutral, empathetic, and nonjudgmental way.

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Experience in customer service.

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Experience with festivals or events is an asset.

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Comfortable using a radio is an asset.

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Attributes and Capabilities

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Highly responsible and reliable.

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Creative and proactive with a positive attitude.

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Ability to identify high risk situations and determine when to escalate to managers.

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Engaging and outgoing with the ability to connect with many different people.

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Robust communication skills with a collaborative and flexible mindset.

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Calm, patient and adaptable to changing needs and situations.

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Strong organizational skills with excellent attention to detail.

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Able to foster a safe, fun, and supportive environment.

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Reflects the Shambhala spirit through kindness, inclusivity, and a welcoming approach.

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Pay Rate:n$25 per hour.

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Shambhala Music Festival is committed to employment equity. We strongly encourage applications from Indigenous peoples, Black people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

Apply on Kit Job: kitjob.ca/job/2jcsuh

📌 Crew Counsellor & Festival Auditor (Salmo)
🏢 Shambhala Music Festival
📍 Salmo