Apply on Kit Job: kitjob.ca/job/2j461o

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to [email protected] – we are committed to ensuring an accessible experience for all candidates.

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At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

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We look forward to hearing from you!

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Reference Number:n4649

nPosted Date:nApr 28, 2026n

Employment Type:nPermanent Full Time

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Hours of Work:n7.5 hours per day - 5 day week (M-F)

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Work Arrangement:nHybrid 8

nSalary Range:n$92729.00 - $108617.60 Annuallyn

Location:

nKelowna, British Columbia, Canadan

Fort St John, British Columbia, Canada

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Quesnel, British Columbia, Canada

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Kamloops, British Columbia, Canada

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Dawson Creek, British Columbia, Canada

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Trail, British Columbia, Canada

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Penticton, British Columbia, Canada

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Terrace, British Columbia, Canada

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Smithers, British Columbia, Canada

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Prince George, British Columbia, Canada

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Cranbrook, British Columbia, Canada

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Vernon, British Columbia, Canada

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Salmon Arm, British Columbia, Canada

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We’re looking for Disability Case Manager – Severe/Catastrophic (Advanced Support & Recovery Specialist) to provide Advanced Support & Recovery services to support our customers. In this role, you will be dedicated to providing customers with access to necessary benefits, treatment and healthcare services following accidents resulting in severe or catastrophic injuries.

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What we offer:

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- Competitive Salary & Benefits: We are committed to providing industry competitive salary and advantages
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- Salary Range: $92,729.00 - $108,617.60 + 5% premium
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- 16 Time Off days
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- 3 weeks' vacation
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- Excellent benefits and pension
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- Flexible Working Arrangements: We offer flexible working arrangements as we continue to support our employees in balancing their career and family commitments
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- Engaging Culture: We promote an inclusive and diverse work environment.
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- Employing a hybrid working model, this role combines on-site in office work with work from home flexibility.
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nYou will proactively manage case files in anone-to-one casenmanagement environment, supporting customer rehabilitation. Leveraging your recovery and disability case management knowledge, you will assess customer needs and develop appropriate goals, milestones, and timelines to support them in managing the physical and psychological impacts of their accident,



in consultation with customer and health care professionals.nYour natural empathy and well-developed communication skills will aid you in supporting your customers throughout their recovery journey, identifying their needs while also assisting in the coordination of their insurance benefits. Your demonstrated skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with external health care professionals, health care facilities, and community stakeholders among others.n

Your work will positively impact the lives of British Columbians by implementing and managing the most appropriate recovery or care plan for each customer.

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You will be working with customers over the phone as well as traveling to alternate locations, when required, including healthcare facilities or customers’ homes.

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Application Requirementsn

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- An undergraduate degree or diploma (Kinesiology, Occupational Therapy, Physical Therapy, Disability Management etc.) and professional experience in disability management or vocational rehabilitation, or an equivalent combination of education and direct experience in customer recovery, vocational rehabilitation or disability case management
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- Experience must include several years of direct proactive recovery/disability case management with a portfolio of customers, along with their families, who have sustained severe and/or catastrophic injuries, including direct collaboration with all Health Care Providers throughout the entire duration of their rehabilitation.
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- Meet the provincially

Apply on Kit Job: kitjob.ca/job/2j461o

📌 Advanced Support and Recovery Service (British Columbia)
🏢 ICBC (Insurance Corporation of British Columbia)
📍 British Columbia