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Position Summary Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents, located in the heart of Southern Ontario with direct access to Hwy. 403 and is in close proximity to the GTHA, Waterloo and Niagara regions.

As a single-tier municipality, Brantford is responsible for the full spectrum of municipal service areas.

We invite you to join our #Team

Brantford corporate culture with many progressive initiatives, including our hybrid work environment.

The City is committed to the career development of our staff and invite you to come, grow with us! As the Consolidated Municipal Service Manager (CMSM), the City of Brantford is responsible for planning and managing the Ontario Works program throughout the City of Brantford and County of Brant.

Reporting to the Manager, Family & Income Stability, the Supervisor will provide supervision and oversight for the Ontario Works Programs.

Duties include but are not limited to: Monitor and review business processes, legislation, regulations and guidelines, as well as broader trends within the local community, assess need for improvements and compile recommendations for policy changes/development with the Ontario Works Programs Supervise, coach and mentor a team of staff to achieve organizational objectives consistent with the Department s mission and values as well as relevant legislation and policies Review files, Analyze statistical data and reports, program outcomes, performance measures, local trends and suggest appropriate strategies for planning, gap analysis and to ensure achievement of departmental results Provide subject matter expertise on projects with internal and external partners,



participate on working groups/committees and liaise with other service managers, community and provincial partners as required Ensure effective communication, collaborating with community programs and local community partners and agencies to support transformation within the Ontario Works Program Effectively resolve customer complaints, monitor trends and make recommendations regarding changes in policies and practices to achieve customer service benchmarks Research and prepare reports, as required both written and oral as required.

Act as a Departmental representative to educate and inform the public and community agencies about the range of services that are available and program policies, legislation and practices, and on such internal committees such as the Joint Health and Safety Committee Support the success of client navigation teams, including the development of community partnerships and client navigation tools Valid G class driver''s license and access to a reliable vehicle Other duties as assigned This is a hybrid position based out of the Ontario Works Office in Brantford with weekly in-office requirements Qualifications Completion of a University Degree in a human services or a related field, such as child/family, social sciences,



business/public administration Two to three years of previous experience in an administrative role is required Minimum of one (1) year experience in a supervisory role is required Must have demonstrated interpersonal, team leadership skills as well as verbal and written communication skills Must possess thorough knowledge of current relevant Legislation, Standards, Acts, and related Provincial frameworks (e.g.

Ontario Works) Proficiency in Social Assistance Management System (SAMS), as well as all standard office productivity software Knowledge of budgeting, financial processes /management, and business planning Valid G class driver''s license and access to a reliable vehicle IMS 200 Certification or equivalent (ICS200) is considered an asset.

Subject to course availability, certification must be achieved within the first year of employment As a condition of employment, proof of current and valid certificate(s) and/or educational qualifications will be required.

What We Offer The City of Brantford is an equal opportunity employer that values equity, diversity and inclusion.

At the City of Brantford, people are our priority. #Team

Brantford employees are our most valuable resource and we believe it''s important to offer a competitive total rewards package.

Paid training and professional development, the flexibility to work from home in some positions and wellness and work life balance are just some of the great things the City of Brantford has to offer.

When you work with us, you''ll know you''re doing important work that matters and helps build a better Brantford.

Come grow with us.

Learn more about working for the City of Brantford

Apply on Kit Job: kitjob.ca/job/2gpgjf

📌 Supervisor, Client Navigation And Customer Service - (Contract - 1 year) (Brantford)
🏢 The City of Brantford
📍 Brantford