Guide customer service excellence as a Retail Customer Service Supervisor. Oversee associate engagement, promote loyalty initiatives, and ensure a welcoming store workplace for pets and owners.
In this position, you will play a key role in enhancing the shopping experience and maintaining operational standards. You will lead associate training and development, manage customer interactions, and handle operational tasks effectively. Additionally, you will contribute to store events and uphold brand integrity.
Key Responsibilities:
• Lead training and development for store associates
• Handle customer complaints and maintain service standards
• Promote and manage store marketing events
• Ensure compliance with safety protocols
• Oversee POS operations and cash management
Requirements:
• Minimum of 2 years in a retail customer service role
• Prior leadership experience is a plus
• Available for full-time, flexible scheduling
• Solid organizational skills and attention to detail
• Strong computer proficiency
Foster an exceptional pet shopping experience while supporting the growth of team members in a retail setting.
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Apply on Kit Job: kitjob.ca/job/2g9jgn
📌 Customer Experience Supervisor in Retail (Burlington)
🏢 PetSmart Store Support Group
📍 Burlington
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