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Job Category

:

Creative, Marketing & Communications

Work Hours

:

Monday to Friday -standard business hours

Travel Required

:

No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross‑functional teams. Our core capabilities include

Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country

State‑of‑the‑art facilities to provide high‑quality products and services

The opportunity to be a part of a winning, high‑performing team

Collaborative, engaging workplace culture – we are passionate about our people!

Flexible working environment that promotes a healthy work‑life balance

Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued

High‑growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry‑leading, in‑house corporate training offered throughout the year

The Opportunity Reporting to the Sr Director, Creative Solutions, the

Group Account Director

serves as the primary lead for Sentrex’s creative agency, acting as a strategic partner for our clients, and leading a high‑performing team of Account Managers.

You will lead strategic direction from facilitation of brand planning to oversight of tactical deliverables across multiple client accounts, ensuring alignment to objectives, operational excellence and client satisfaction.

In addition, you will play a key role in business development by identifying growth opportunities within existing accounts, supporting new proposals and pitches, and helping shape innovative solutions that enhance Sentrex’s agency offerings – positioning Creative Solutions as a key differentiator to the overarching Sentrex business.

A Day in the Life (What you will do here) Act as the senior strategic lead for creative agency clients (brand and PSP) for all strategic marketing, creative and communication requirements including but not limited to:

Strategic Client Leadership

Serve as the senior point of contact for agency clients, providing strategic guidance across agency deliverables.

Act as a strategic partner by understanding our clients’ business and challenges, and providing solutions

Guide and review the development of comprehensive creative and communication plans aligned to audience insights, market trends and business objectives.

Facilitate brand planning sessions aligned to client marketing plans and objectives.

Operate as the subject matter expert for PAAB and ASC approvals, providing proactive and reactive guidance.

Program and Creative Oversight

Oversee the full creative process from start to finish including project proposals containing all milestones and associated timelines, financials, copy,



layout direction/accuracy, regulatory approvals (MLR, PAAB) and final client sign‑off.

Serve as the final checkpoint to ensure all creative deliverables meet strategic goals and quality standards before client presentation.

Maintain visibility into project health across the account portfolio using departmental tracking tools.

Ensure smooth and strategic execution of advisory boards, insights gathering sessions, physician/patient engagement initiatives, and consulting activities, and inform recommendations based on insights gathered.

Input on PSP Business Reviews from a creative/communications perspective and drive cross‑functional internal collaboration to ensure seamless programme execution and strong client satisfaction.

Leadership, Team Management

Lead, mentor, and develop the Account Management team, ensuring clarity of expectations, quality of output and consistent professional growth.

Ensure that team members follow departmental SOPs, apply best practices and uphold standards of accuracy, organization and proactive communication (i.e. project status updates).

Support the Account Management team in managing day‑to‑day programme operations while maintaining oversight and guidance on key decisions.

Foster strong collaboration across internal teams – including Creative, PSP, Operations and external partners.

Oversee resource allocation and workflow to optimise team performance

Provide clear direction, ensuring alignment on client goals and agency priorities

Client Experience & Quality Management

Ensure an exceptional client experience across all key accounts, reinforcing Sentrex’s commitment to Deliver WOW.

Uphold quality assurance standards by reviewing deliverables, presentations and reporting prepared by the Account Management team.

Manage client expectations, ensuring satisfaction and long‑term retention

Business Development & Growth

Identify and pursue account growth opportunities and drive new business initiatives.

Lead and support the development of proposals, pitches and RFP responses for creative deliverables, communication strategies and consulting engagements.

Represent Sentrex Agency at industry events

Where relevant, promote additional Sentrex services such as 3PL, PSP, pharmacy, consulting, software and website development

Help shape innovative offerings and service models that strengthen Creative Solutions as a key differentiator in the market.

Oversee account finances, ensuring accurate forecasting, resource planning and profitability across the portfolio.

Approve scopes of work, budgets and timelines prepared by the Account Management team.

Ensure smooth, consistent programme execution, resolving resource or process challenges as they arise.

Other duties as assigned by your manager

What you need to ensure you are set up for success

Minimum 3‑5 years as an Account Director in pharmaceutical/health‑care advertising

Minimum 3‑5 years of experience developing and executing omnichannel campaigns involving PAAB and ASC





Comfortable and experienced in facilitating brand planning sessions for clients

Demonstrated success in developing a cohesive setting across multiple teams

Proven supervisory, delegation and mentorship skills

Strong strategic thinking with the ability to translate complex information into clear direction and actionable plans.

Advanced project and account oversight, ensuring multi‑account alignment, resource planning and operational excellence across all deliverables.

Exceptional attention to detail while managing numerous high‑priority initiatives.

Outstanding executive‑level communication skills across all formats, including presentations, client discussions and cross‑functional alignment.

Strong creative and strategic intuition, with the ability to guide creative direction and elevate team recommendations.

Strong storytelling in all communication formats and ability to make content easy to understand, compelling and visually impactful.

Ability to lead with urgency and decisiveness, prioritising at a portfolio level to meet evolving business needs.

Strong influencing and relationship building capabilities, quickly establishing credibility with senior stakeholders and guiding teams toward shared goals.

Demonstrated experience mentoring and developing a team.

Additional Desired Skills and Experience:

Savvy with AI‑tools in agency setting

Experience with KOL management

Direct pharmaceutical industry experience, especially marketing roles

Bilingual

What makes you a great fit for this team

Your commitment to providing a high level of service to your internal and external clients.

You are highly adaptable with a track record of success during times of growth and organisational change.

You have a proven track record of developing trust and influence at multiple levels.

You demonstrate an impactful and candid communication style.

You have exceptional organisational skills with the ability to build effective working relationships with colleagues, management and stakeholders.

We value our employees! Our permanent full‑time employees are provided with a:

Competitive Salary and generous vacation entitlement

Wellness Program (5 paid days off for your well‑being!)

Paid Sick Days

Competitive Benefits Package including Dental & Extended Health Benefits, AD&D;, LTD & Employee/Dependent Life Insurance

Employee & Family Assistance Program

RRSP Matching Program

The anticipated base salary hiring range for this role is $135k to $150k annually. The final base salary will be determined based on relevant experience, skills and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realise that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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Apply on Kit Job: kitjob.ca/job/2g9j7a

📌 Group Account Director - Markham, ON
🏢 Sentrex Health Solutions
📍 Markham