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Manager, Immigration Information Services Job Information

Job Title: Manager, Immigration Information Services

Job Requisition ID: 82435

Ministry: Jobs, Economy, Trade and Immigration

Location: Edmonton or Calgary, Alberta

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary: Permanent

Scope: Open Competition

Closing Date: April 24, 2026

Classification: Manager Zone 2

Salary: $3,806.46 to $5,122.39 bi-weekly ($99,348 - $133,694 per year)

Each day in Alberta, more than two million people go to work and fuel Alberta’s economic engine. The Ministry of Jobs, Economy, Trade and Immigration supports regional and provincial economic development, promotes international trade and investment, attracts skilled workers and promotes protected, fair and healthy workplaces.

The Alberta Advantage Immigration Program (AAIP) is an economic immigration program operated by the Economic Immigration Services branch of the Immigration division in Jobs, Economy, Trade and Immigration (JETI) in cooperation with Immigration, Refugees and Citizenship Canada (IRCC). It allows the province to attract and retain foreign workers and entrepreneurs for permanent residence based on Alberta's labour market and economic development priorities.

The Manager, Immigration Information Services leads the delivery of timely, accurate, and high-quality information in response to a high volume of complex enquiries. Reporting to the Director, Alberta Advantage Immigration Program, the Manager is responsible for leading and reinforcing efficiency, quality, and service standards for responses to enquiries received through program area mailboxes, the Action Request Tracking System (ARTS),



and other communication channels. The position also oversees program-related web content, focusing on statistical information and updates.

Role Responsibilities

Provide leadership and oversight for the branch’s Immigration Information Services function, ensuring timely, accurate, and consistent responses to a high volume of complex enquiries.

Supervise and support the correspondence unit— including a Program Development Specialist, Program Officers, and Information Service Officers.

Ensure all correspondence meets established writing standards, quality requirements, and government protocols.

Oversee the preparation and review of response letters, briefing materials, memoranda, and speaking notes.

Collaborate with branch managers and cross‑ministry partners to coordinate joint responses and ensure a consistent, integrated approach.

Monitor, track, and respond to inquiries received through the Minister’s email account and requests from the Minister’s and Deputy Minister’s Offices via the Assistant Deputy Minister’s and Executive Director’s Offices.

Act as a primary point of contact for ministerial, executive, and sensitive information requests.

Provide final or near‑final review of materials prior to approval, release, or action.





Support and oversee statistical analysis related to application volumes, decisions, financial data, and program performance.

Manage responses to access to information requests, ensuring accuracy, compliance, and timeliness.

Qualifications Requirements

University graduation in Public Administration and Economics or a field related to the position, supplemented with four years of related experience; or equivalent as described below.

Equivalency

1 year of education for 1 year of experience.

1 year of experience for 1 year of education.

Assets

Leadership, management, and supervisory experience with performance measurement and evaluation.

Advanced writing and editing skills.

In-depth knowledge of proper English grammar, plain language, and Alberta government writing styles.

Advanced knowledge of ministry programs, policies, legislation, issues, and operational structure.

Extensive understanding of political and policy decision‑making processes.

Excellent communication, organizational, research, and analytical skills, and tact and diplomacy.

Enhanced knowledge of the Action Request Tracking System (ARTS) and related processes.

Extensive experience in negotiation, liaison, and conflict resolution.

Expert knowledge of department records management requirements for Action Requests.

Advanced knowledge of communication theories, writing, editing, research methodologies, and how language impacts messaging and tone.

Superior editorial knowledge of semantics, syntax, and discourse techniques.

Awareness of provincial and federal immigration systems and how they interact (strong asset).

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📌 Manager, Immigration Information Services (Edmonton)
🏢 Government of Alberta
📍 Edmonton