Lead customer service initiatives as the Customer Service Manager for OMNI Operations. Support your team in meeting shopping needs through effective training and streamlined back-office processes.
This managerial role involves collaborating with OMNI Associates to deliver top-notch customer service and ensure a smooth online grocery operation. You'll oversee staff training, manage order fulfillment processes, and maintain cleanliness standards in the back office. Your leadership will guide the team in engaging with customers and helping them make informed shopping decisions based on their needs.
Key Responsibilities:
• Facilitate training for OMNI Associates
• Manage Back Office Setup and order reviews
• Supervise daily picks and cleaning protocols
• Assist customers in locating merchandise
• Promote products while enhancing customer interaction
Requirements:
• Experience in customer service management
• Solid organizational skills for workflow management
• Excellent interpersonal communication skills
• Teamwork focused with staff development experience
• Commitment to maintaining clean operational standards
Empower your team and create a positive shopping experience by enhancing customer service through effective management and streamlined operations.
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Apply on Kit Job: kitjob.ca/job/2g9cr0
📌 Customer Service Manager for OMNI Operations (Fort McMurray)
🏢 Walmart Canada
📍 Fort McMurray
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