Enhance digital portal experiences as a Business Analyst. Engage with technical and business teams to create clear requirements and user stories tailored for digital customer journeys.
In this role, you'll shape the future of customer self-service. You'll collaborate closely with various teams, facilitating requirements-gathering sessions and refining backlogs for current feature development. Your input will be essential in testing processes and ensuring solutions are user-friendly and effective.
Key Responsibilities:
• Translate business needs into actionable requirements
• Lead stakeholder workshops for solution design
• Ensure well-defined requirements for sprint planning
• Document business rules and process flows
• Coordinate testing and readiness with QA teams
Requirements:
• Bachelor’s degree in relevant field
• 3+ years of business analysis experience
• Familiarity with Agile practices and tools
• Proficiency in visual collaboration platforms
• Strong problem-solving and communication skills
Leverage your analytical skills to enhance customer experiences and drive successful digital initiatives within a collaborative environment.
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Apply on Kit Job: kitjob.ca/job/2g9a8t
📌 Business Analyst for Customer Digital Solutions (Markham)
🏢 ENERCARE
📍 Markham
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