As a Customer Success Specialist, you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You'll serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships, foster trust, and elevate the overall customer experience, positioning our company as a leader in the industry.
Location & Availability
This position is open only to candidates living in or near Kelowna, BC. Work will be remote, with occasional in-person collaboration. Must be flexible to work every fourth weekend and be available to support customers across North America.
Responsibilities
- Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful.
- Troubleshoot issues and recommend or explain product and service features that are best suited to the customer’s needs.
- Resolve complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge.
- Build sustainable relationships of trust through open and interactive communication.
- Collaborate with teammates to develop new initiatives that surprise and delight our customers.
- Coordinate with teammates to ensure support is covered during all business hours.
- Gather trends in issues and feedback and report them to your supervisor.
- Work closely with the support team to ensure coverage during all business hours and champion Fullscript.
Qualifications
- Proven experience in customer‑centric roles, ideally in retail or hospitality.
- Passion for customer happiness and a positive, engaging demeanor.
- Ability to multitask and excel in a dynamic workplace.
- Dedication to delivering excellence in every interaction.
- Strong communication and organizational skills.
- Embracing change and welcoming new challenges.
- Enjoyment of collaborative teamwork.
- Curiosity and a continuous learning mindset.
- Flexible scheduling to support customers across North America.
- Familiarity with Gladly and SaaS productivity tools is a plus.
Benefits
- Competitive Compensation
- Flexible Paid Time Off program
- Fullscript’s RRSP match program
- Stock Options
- Customizable benefits package (medical, dental, vision) with HSA
- Discount on Fullscript catalog of products for family & friends
- Opportunity to earn up to $6,000 in bonuses
Equal Opportunity Employer
Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.