Become a pivotal CRM & Marketing Systems Analyst in a hybrid environment. Leverage your expertise in business analysis and hands-on CRM experience to drive system improvements and enhance customer engagement.
As an IT Functional Analyst, you will work closely with Marketing, Sales, and IT teams, translating strategic business needs into technical solutions. Your role includes supporting integration efforts, enhancing data visibility, and ensuring effective system usage for revenue growth. Collaborating with various stakeholders, you will help foster a robust commercial technology ecosystem.
Key Responsibilities:
• Analyze business processes related to customer engagement • Facilitate workshops to gather functional requirements • Support CRM platform administration and configuration • Manage integrations across various business applications • Develop documentation and training for system users
Requirements: • 5+ years as an IT or Business Analyst • Experience with CRM solutions, especially Microsoft Dynamics • Solid problem-solving and analytical abilities • Proficiency with reporting tools like Power BI • Excellent communication skills with non-technical stakeholders
Utilize your analytical skills to enhance CRM and marketing systems, drive processes, and elevate customer engagement strategies effectively. #J-18808-Ljbffr