Position Type: Permanent - Full Time/Part Time (Full time)
Hours per week: 37.00
Drivers Licence Required
Competitive Salary and Advantages package will be provided to the successful candidate.
About the Role
The Retail Administrator provides essential administrative and operational support to the Retail team. This role ensures efficient management of retail stock ordering, supplier coordination, internal communications, and device repair administration. The position also supports retail merchandising initiatives and assists with stock control processes to ensure accurate inventory management and product availability. The role requires strong organisational skills, attention to detail, and the ability to work collaboratively across multiple departments including Products, Corporate Sales, Marketing and the Future Ready team.
Stock & Supplier Administration
- Create and raise purchase orders for retail stock in line with business requirements.
- Monitor and manage outstanding order reports, following up with suppliers to ensure timely delivery.
- Work closely with suppliers to resolve stock delays, discrepancies, or issues.
- Liaise with the internal Products team to provide feedback on stock availability, supply issues, and potential new product opportunities.
Retail Operations Support
- Support retail colleagues and leadership teams with merchandising and product display planning.
- Assist in coordinating product launches or updates within retail environments.
- Handle internal calls and emails from departments including Corporate Sales and the Future Ready Team.
Stock Management
- Support the booking‑in process for new stock deliveries.
- Assist with stock control processes including routine stock checks.
- Participate in quarterly full stock counts to ensure inventory accuracy.
Device Repairs Administration
- Manage the administration of customer device repairs.
- Arrange postage and organise device collections where required.
- Liaise with suppliers and repair partners to obtain and review repair quotations.
- Process supplier responses to approve or decline repair quotes in line with company procedures.
- Keep internal teams informed of repair progress and outcomes.
Compliance & Reporting
- Complete compliance checks across retail processes to ensure procedures are being followed accurately.
- Identify and report any discrepancies or instances where processes have not been followed.
- Provide regular reports and feedback to the Retail Leadership Team to support continuous improvement and operational compliance.
Ideal Candidate Characteristics
- Proactive and solutions-focused approach.
- Strong teamwork and collaboration across departments.
- Reliable and highly organised with the ability to meet deadlines.
- Customer-focused mindset with attention to operational excellence.
Experience & Skills
- Strong administrative and organisational skills.
- Excellent attention to detail and ability to manage multiple tasks simultaneously.
- Good communication skills with the ability to liaise effectively with suppliers and internal teams.
- Experience in stock management, retail operations, or supply chain administration is desirable.
- Proficiency in Microsoft Office applications and internal ordering systems.
- Ability to work collaboratively within a fast-paced retail environment.