Transform patient engagement as a Patient Retention Specialist in a LASIK clinic. Foster robust relationships and deliver insights to enhance patient journeys effectively.
In this role, excellent bilingual communication is required to present options and address inquiries from patients. You'll provide personalized consultations that enhance satisfaction while utilizing your organization and problem-solving skills. Proficiency in EMR systems will aid in results tracking and addressing any safety concerns to uphold clinic standards.
Key Responsibilities:
• Provide treatment options and information to patients
• Handle patient inquiries accurately and timely
• Personalize consultations to enhance patient experience
• Track results and manage patient-related activities
• Report safety issues to support risk management
Requirements:
• Customer service or retention experience in relevant industries
• Past experience as an account manager considered an asset
• Bilingual communication skills in English and French
• Organized, self-disciplined with strong time management
• Flexible working hours from Monday to Friday
Play a key role in improving patient experiences while pursuing a fulfilling career path.
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Apply on Kit Job: kitjob.ca/job/2g8ru8
📌 LASIK Patient Retention Specialist Role (Dieppe)
🏢 Vision Group
📍 Dieppe
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