user support technician (Abbotsford)

user support technician (Abbotsford)

17 Apr
|
Novagems
|
Abbotsford

17 Apr

Novagems

Abbotsford

Overview

Languages

English

Education

- College/CEGEP

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Manage incidents

📌 user support technician (Abbotsford)
🏢 Novagems
📍 Abbotsford

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