Apply on Kit Job: kitjob.ca/job/2fspcu

Who we are Founded in 2010, Genuine Comfort is a leading distributor of Air Conditioners (AC) and Packaged Terminal Air Conditioners (PTAC) across Canada & Mid-North USA. We are dedicated to "Delivering Comfort Consistently" to hospitality, commercial, and multi-family markets. We accomplish this through exceptional product availability, local warehousing, best-in-industry warranty and a dedication to on-time error-free delivery of room cooling products. Our impact is felt in hundreds of thousands of apartments and hotel rooms, with a visionary goal to surpass 60,000 units sold annually by 2030. Over the last four years, we have grown through strategic acquisitions of proven industry players, increased our product capacity and lineup, expanded our reach and distribution capabilities, have been featured multiple times in the Globe and Mail's Canada's fastest growing companies list and surpassed our 2023 vision 26 months ahead of schedule.

Who we need Reporting to the Director of Supply Chain and Information Technology, we are hiring an Business Systems Administrator to play a key role in the stability, security, and performance of Genuine Comfort's IT environment. In this newly created role, you will ensure reliable day to day access, usability, and security across core business systems. You will provide hands on technical support to employees, administer cloud based platforms, and support database operations so that data remains accurate, secure, and readily available. You will take ownership of system configuration, user access, and security administration across the organization, helping to establish consistency, resilience, and strong governance practices. In addition, you will develop and deliver training on IT processes and procedures to support adoption, compliance, and continuous improvement. As a trusted subject matter expert, you will partner with teams across the business to support IT projects and contribute to ongoing system enhancements that improve how people work every day.

Full time position, working four days per week on site in our Markham, Ontario office and one day remotely.

What's in it for you Ownership. You want a high impact position with a broad scope and influence. This is the only dedicated IT role in the business, blending technical support, systems administration, security, and foundational data support. You will play a key role in moving the organization from ad hoc support to structured, documented, and scalable IT practices.

Growth and exposure. You want to deepen your skills in data and analytics. While core priorities focus on systems, security, and support, you will be supported in learning and expanding into data, reporting, and analytics over time. You will own and continuously improve the ticketing environment, workflows, knowledge base, and training content, increasing visibility across the organization and working closely with stakeholders at all levels.

A supportive growth culture. Joining us at a time of growth offers the opportunity to increase your exposure and accelerate your career. You will be part of a collaborative team that operates with initiative to drive the business forward. As part of our core value: "We are actively looking for opportunities to improve the effectiveness of our roles and take proactive action on them.



We don't ask for permission; we ask for vision (the why) and the guardrails to operate in."

What you will do

- Administer core business applications. Use a cloud first environment, including ERP systems, SaaS platforms, Microsoft 365, cloud storage, endpoint security, and identity management. Manage user access, credentials, MFA, and security configurations across business systems, oversee onboarding and offboarding, monitor integrations, and coordinate issue resolution with vendors and internal teams. Support system maintenance and upgrades while ensuring security and compliance standards are met.
- Deliver technical support. Provide hands on support for hardware, software, access, and connectivity issues while building consistent, reliable service delivery practices. Implement and continuously improve a formal ticketing system, moving the organization from informal support to a structured, measurable service model. Communicate clearly with stakeholders, manage escalations, and help maintain a high level of user satisfaction, while contributing to vendor selection and management.
- Operate and safeguard business data. Support day to day database operations, including monitoring scheduled jobs, validating data feeds, and performing backups and integrity checks. Work with internal teams to extract and load data into SQL tables and enable reporting and analytics initiatives, including Power BI. Contribute to data accuracy, reliability, and documentation.
- Build documentation and enable self service. Create and maintain SOPs, knowledge base articles, and practical "how to" guides that enable users to resolve common issues independently. Focus on reducing reactive support through documentation, standardization, and repeatable processes. Analyze recurring issues and recommend improvements to strengthen long term support outcomes.
- Manage endpoints and IT assets. Oversee the full lifecycle of endpoints, including configuration, deployment, tracking, and retirement. Maintain accurate asset inventories, ensure devices meet security standards, troubleshoot hardware issues, and coordinate vendor support when needed.

What you bring
- The experience. Experience in software development, integrations, APIs, or working with ERP vendors and external IT service providers. Customer first approach, transparent communication with non technical users, and creation of documentation, SOPs, and user guides that support adoption and self service. Experience supporting multi site environments across Canada and the U.S. and working within an ITSM or ticketing platform is an asset. Comfortable owning issues end to end and identifying opportunities to improve processes and service delivery.
- The technical skills. Experience administering cloud based and SaaS environments and acting as the primary administrator for core business systems. Background includes end user support across hardware, software, access, and connectivity,



along with identity and access management, MFA, and endpoint security. Comfortable managing credentials, permissions, and system stability in a cloud first environment. Exposure to SQL, database operations, or reporting tools such as Power BI is an asset, as is familiarity with scripting or automation tools such as Python or PowerShell.
- Communication and collaboration. Strong written and verbal communication skills and ability to translate technical concepts for non technical audiences with patience and empathy. Build trust through clarity, reliability, and accountability and handle escalations with professionalism.
- Adaptability and resilience. Thrive in environments with ambiguity and changing priorities. Comfortable being the sole in house IT resource and continuously improving how technology supports the business.

Compensation At Genuine Comfort, we believe that compensation should be transparent, fair, and supportive of your experience and growth. Our salary ranges are designed to reflect the progression from learning the role to truly excelling. The range for this role is $70,000 - $80,000 per year plus bonus. We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process.

Why join With a developed and cohesive leadership team and a robust entrepreneurial operating system, we are small but mighty, with the internal structure and processes to support our growth. Every action we take is focused on gaining traction every day, being held accountable to our objectives, and communicating openly so that we are all on the same page and in alignment with our vision. Our commitment to our people and our mission ensures that those who share our passion for growing are recognized and rewarded. This is a place where everyone is equipped with the support and the autonomy to make decisions and to learn from mistakes. Your contributions will directly influence our journey, allowing you to move the needle, innovate to meet challenges and achieve our collective goals.

If your values align with ours, join us to elevate your C.O.O.L. factor

- Communicate openly, honestly, and effectively with internal teams and clients.
- Own your accountabilities and decision making.
- Operate with initiative.
- Learn to grow and embrace change.

Apply now If you have 70% of what we're looking for, express your interest here. Please contact us at and let us know what accommodations or assistance we can provide you during the application process.

What you can expect from our interview process

- A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role. The conversation will be recorded using BrightHire, an AI powered video interview tool. More details will be shared when you are invited to interview.
- An in person interview with the Director of Supply Chain and Information Technology. This is a chance to dive deeper into your career path and technical skills. You will also be asked to complete an assessment.
- A virtual interview with the CEO . click apply for full job details

Apply on Kit Job: kitjob.ca/job/2fspcu

📌 Business Systems Administrator (Markham)
🏢 Genuine Comfort
📍 Markham