Elevate the customer experience as a bilingual customer service associate specializing in French and English. Provide dedicated support through voice and chat, ensuring satisfaction for all clients.
You will engage with customers through various channels, effectively troubleshooting and resolving their queries. Your strong communication skills will personalize each interaction, forging valuable relationships. Collaboratively work with your team to refine processes and deliver top-notch service tailored to individual needs.
Key Responsibilities:
• Assist customers via inbound calls, chat, and email
• Effectively troubleshoot and resolve customer issues
• Personalize interactions to strengthen relationships
• Collaborate to enhance service quality and processes
• Provide feedback for continuous improvement
Requirements:
• Over one year of remote customer service experience
• Fluency in French and English required
• Solid written and verbal skills essential
• Familiarity with tools like Gorgias, Zendesk, or similar
• Solution-focused and calm under pressure
Utilize your bilingual abilities to make a significant difference in customer satisfaction and support.
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Apply on Kit Job: kitjob.ca/job/2fsndv
📌 Bilingual Customer Service Associate - French Required (Calgary)
🏢 TalentPop App
📍 Calgary
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