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Continuing Studies & Corporate Training Support Coordinator

Position Number: S01211

Division/Portfolio: Continuing Studies and Corporate Training

Location: Penticton

Job Type: Full-time, Regular (Support)

Under the supervision of the Associate Director, the Support Services Coordinator plays a key role in the productive delivery of adult and youth programming offered through Continuing Studies & Corporate Training (CSCT). Working closely with Program Coordinators and Instructors, the role is responsible for coordinating a range of administrative, scheduling, system and student support functions that contribute to the successful delivery of quality learning experiences.

Canadians and permanent residents will be given priority.

Key Responsibilities

- Program and Course Delivery
- Coordinate day‑to‑day operations of CSCT programs and short courses to ensure efficient delivery and a positive learner experience.
- Maintain program schedules, room bookings, and instructor contracts.
- Support course and camp start‑up and close‑out activities, ensuring materials and administrative requirements are prepared and completed.
- Contribute to marketing efforts by ensuring course information is accurate and current across digital and print platforms, supporting visibility and enrollment.

- Instructor, Student, and Stakeholder Support

- Serve as the primary operational resource for instructors and Camp OC staff, providing logistical support, materials and information required to deliver high‑quality learning experiences in safe environments.
- Support a positive, inclusive and safe environment for learners, staff, and campers.
- Provide timely responses to student, parent and staff inquiries and ensure accurate communication regarding program schedules, updates and requirements.
- Coordinate practicum placements, working with external stakeholders to secure and maintain quality placement opportunities for learners.
- Escalate complaints, concerns or incidents appropriately in collaboration with Program Coordinators or Youth Programming leadership.

- Data, Reporting and System Support

- Compile enrollment and program data to inform decision‑making, program evaluation and budget planning.




- Prepare and distribute reports and documentation, ensuring accuracy within departmental requirements.
- Maintain compliance with college data standards and privacy policies through accurate record‑keeping and documentation practices.
- Troubleshoot and resolve issues in student registration systems, escalating as required and ensuring data integrity across systems to support reliable reporting.
- Support documentation related to camper medical alerts, incident reporting and safety planning.

- Budget and Resource Management

- Monitor program supply and material budgets for assigned programs and Camp OC activities.
- Track and reconcile receipts, purchase orders and related financial documentation to support accurate budget management.
- Assist with financial reporting and variance tracking in collaboration with the Program Coordinator.

- Other Duties

- Perform other duties and assist with special projects as assigned to support the goals of Continuing Studies & Corporate Training.

Education and Experience

Required

- Completion of a diploma in Business Administration, Office Administration, Education or a related field.
- Minimum of 2 years of related experience providing administrative, program or operational support, preferably in an educational or training environment.
- Experience coordinating schedules, contracts and logistics to support program or service delivery.
- Demonstrated experience compiling and analyzing data, preparing reports and maintaining accurate records.
- Experience providing front‑line support to instructors, students or clients in a service‑oriented environment.
- Equivalent combination of education and experience will be considered.

Preferred / An Asset

- Experience using student information and registration systems such as Destiny One or Banner.




- Familiarity with supporting marketing or communications activities in a program or service delivery context.
- Experience supporting youth programming, camps or child‑focused programs.

Skills and Abilities

Knowledge

- Working knowledge of program and course delivery processes in a post‑secondary or training environment.
- Understanding of data integrity principles and information privacy standards.
- General knowledge of budgeting and financial tracking practices.

Skills

- Strong organisational and time management skills with the ability to coordinate multiple priorities and deadlines.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams) and ability to learn new digital platforms.
- Effective verbal and written communication skills for liaising with instructors, students and internal and external stakeholders.
- Strong analytical skills to compile, interpret and present enrollment and program data.
- Problem‑solving and troubleshooting skills to resolve routine issues independently and to appropriately escalate complex matters.

Abilities

- Demonstrated ability to deliver accurate, timely, and high‑quality work with keen attention to detail.
- Ability to adapt to changing priorities while maintaining focus on service and results.
- Ability to foster positive working relationships with a variety of stakeholders.
- Ability to exercise judgment and discretion when handling confidential or sensitive information.
- Ability to contribute to a positive and inclusive learner experience while supporting the goals of the department.

Salary: $61,753 – $70,561 annually (annual)

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,

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📌 Continuing Studies & Corporate Training Support Coordinator (Penticton)
🏢 Okanagan Hockey Group
📍 Penticton