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Salary Range: $90,000.00 To $130,000.00 Annually

Position: Service Manager

Dealership: Cambridge Hyundai

Classification: Full Time, Immediate Hire, Onsite

Salary: $90,000K to $130,000k (base +)

Area of Focus

You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in the service department. You will need to ensure that staff are well-trained, motivated, and working together effectively to provide exceptional customer service and efficient repair and maintenance services. Leveraging your extensive leadership skills and knowledge of Parts, Service, and customer service excellence, you will be accountable for the Service Department's annual financial performance goals.

Daily Responsibilities

- Oversee team members performing vehicle inspections, preparing reports and carrying out job duties as required.
- Effectively organize and manage team members, including technicians and advisors, to ensure team objectives and service goals are achieved.
- Own creating an exceptional customer service experience by maintaining customer relationships, ensuring repeat customers by delivering quality service, recommending additional products and services, and addressing any customer concerns or complaints quickly and professionally.
- Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency.
- Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service.
- Monitor department operations and client concerns to define patterns and work to improve efficiency.
- Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
- Control department budgets and other expenses.




- Demonstrate and champion a healthy and safe work environment.

Qualifications & Requirements

- Completed a related post‑secondary program and/or training courses would be valuable.
- Experience with Hyundai and/or other import brands is an asset.
- 5 years of experience in an automotive dealership Service Department.
- 3‑5 years of management experience.
- A provincially recognized Journeyman Automotive Mechanic Certificate would be an asset but is not required.
- Working knowledge of industry standards and practices, including product details and company services offered.
- Experience with service applications with ADP / CDK including dispatch also considered an asset.
- A valid driver's license and a safe driving history.
- Ability to train, coach, direct and encourage technicians, advisors and shop foreman.
- Excellent communication and organizational skills.

Advantages

- Competitive Compensation and Benefits Package.
- Employee Vehicle Purchase & Service Plans.
- Employee and Family Assistance Programs.
- Professional development and the opportunity to grow your career.
- The expected range of compensation for this position is $90,000–$130,000. This position is primarily commission-based and the expected compensation range reflects potential earnings based on historical performance and market conditions. Actual earnings will vary depending on individual performance, sales results, and other factors. No minimum or guaranteed level compensation is provided.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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Apply on Kit Job: kitjob.ca/job/2fshrg

📌 Service Manager - Cambridge Hyundai
🏢 SHERWOOD PARK HYUNDAI
📍 Cambridge