- Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy.
- Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims.
- Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle.
- Contribute to team productivity objectives by maintaining a positive file count and open/close ratio.
- Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non-preferred shops).
- Research coverage scenarios and apply this knowledge to customer claim files.
- Learn and demonstrate our customer‑centric and strategic objectives while contributing to TD Insurance Group’s deliverables.
- Be available to greet and welcome customers as they arrive at TD Auto Centres.
- Apply non‑biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement.
- Communicate clear claims‑processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and timely responses to client inquiries.
- Participate as a member of the team and contribute to a positive work setting.
Job Requirements
- One or more years of claims adjusting experience is preferred, but we’re excited to welcome applicants without specific claims experience and are curious about the industry; postsecondary education considered an asset.
- Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients.
- Superior time management skills and thrives in a fast‑paced environment with competing priorities.
- Proven ability to negotiate positive outcomes when reasonably possible.
- Demonstrated clear and professional written and verbal communication skills and a well‑practiced active listener.
- Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports.
- Demonstrated support for company process improvements.
- Candidates actively pursuing their Chartered Insurance Qualified (CIP) designation and/or other relevant continuing education are preferred.
- Provincial claims licensing may be required.
#J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2fshg8
📌 Auto Claims Advisor I (Calgary)
🏢 TD Securities
📍 Calgary
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.