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Mission

As the Operations Manager, you will contribute to Extendicare’s purpose of helping people live better by leading all business and administrative functions in a long‑term care home. You will lead and mentor administrative staff while working closely with the Executive Director and leadership team to support daily operations.

Job Description

This role is accountable for financial management, payroll and benefits, scheduling and workforce administration, and other key administrative processes, with a strong focus on compliance with company and regulatory requirements. Through effective leadership and problem‑solving, you will drive efficiencies and help create a welcoming environment for residents, families, and employees.

Key Outcomes

- Ensure accurate and timely completion of key Human Resource (HR) processes, including employee lifecycle updates, bi‑weekly payroll, scheduling, and benefits; serve as the in‑home subject matter expert for these functions.
- Oversee resident billing accounts and collection processes to ensure timely payments and accurate record‑keeping.
- Support the home’s financial health by proactively managing budgets, monitoring spending, and meeting financial targets.
- Review financial reports regularly to identify variances, investigate issues, and take timely corrective action.
- Maintain compliance with provincial legislation, company policies, regulatory standards, and collective bargaining agreements in a unionized environment.
- Lead and develop a high‑performing administrative team that reflects Extendicare’s values and delivers excellent service to residents, families, and employees.

Key Responsibilities





- Financial Acumen – Lead and execute financial tasks including processing payments, coding time and expenses, managing resident accounts and collections, and maintaining accurate records for banking, petty cash, and provincial funding.
- Analytical Thinking – Review and interpret payroll, scheduling, budget, financial, and HR data to ensure accuracy, identify trends, flag discrepancies, and recommend corrective actions.
- Customer Service – Serve as the primary contact for residents, families, and employees on financial or HR‑related inquiries, resolving issues with empathy and professionalism.
- Leadership – Supervise and coach the administrative team, fostering a collaborative, service‑oriented environment. Manage onboarding activities for new employees.
- Collaboration – Partner with the Executive Director, home leadership, union partners, regional teams, and head office resources to support daily operations.
- Compliance & Records Management – Maintain employee files, HR documentation, learning completion, business processes, and office workflows in compliance with legislation, company policy, collective agreements, and regulatory standards.
- Continuous Improvement – Improve efficiency by streamlining back‑office processes, using data insights, and supporting home initiatives and corporate projects.
- Values Alignment – Promote Extendicare’s Mission, Vision, and Values,



demonstrating integrity, respect, and commitment to residents’ rights.
- Flexibility – Take on additional responsibilities unique to the home or temporary in nature as required.

Required Education, Credentials, and Experience

- Post‑secondary education in Business Administration, Accounting, or Human Resources.
- Proficiency in Microsoft Office (Word, Outlook, Teams, SharePoint) and advanced proficiency in Microsoft Excel.
- Working knowledge of cloud‑based systems such as Workday and PointClickCare (preferred).
- 3–5 years of experience in business or office operations (healthcare or long‑term care experience is an asset).
- 2–3 years of supervisory or people‑leadership experience (preferred).
- Demonstrated experience in HR, payroll, benefits administration, scheduling, accounts receivable/payable, and working within a unionized environment.
- Strong organizational, analytical, and customer service skills in a fast‑paced, multi‑functional setting.
- Ability to manage multiple priorities under tight deadlines.
- Must provide a current (within six months) Vulnerable Sector Check or be willing to obtain one.

Benefits

- Continuous mentorship and support for lifelong learning.
- Opportunities for career advancement within the organization.
- A meaningful and rewarding work experience.
- Employee and Family Assistance Program.
- Comprehensive benefits package.

Employment Type

Full time

Equal Opportunity Employer

Extendicare is an equal opportunity employer. We promote an inclusive, diverse workplace and are committed to fair hiring practices for all candidates.

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Apply on Kit Job: kitjob.ca/job/2fsezb

📌 Operations Manager - Sherwood Court - Fulltime (Vaughan)
🏢 Extendicare
📍 Vaughan