Ensure critical production systems are reliable as a Senior Production Support Engineer. Monitor, troubleshoot, and enhance applications, delivering excellent customer support while adhering to SLAs.
In this senior role, you'll maintain and optimize production systems for peak performance. You'll tackle application troubles and ensure a seamless data pipeline, focusing on customer satisfaction with timely incident resolution. Collaborating with cross-functional teams, you’ll also implement strategic enhancements for system scalability and reliability.
Key Responsibilities:
• Monitor assigned production systems for optimal performance
• Troubleshoot and resolve application and data issues
• Provide customer-focused support and timely communication
• Propose and implement system enhancements for reliability
• Document incidents and resolutions for knowledge sharing
Requirements:
• 5+ years in .NET production application support
• 3+ years with ETL tools like Informatica or SSIS
• 1+ year with AWS cloud services
• Robust problem-solving and communication skills
• Commitment to SLA adherence and quality support
Maximize system reliability and performance through effective troubleshooting and enhancements as a trusted Production Support Engineer.
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Apply on Kit Job: kitjob.ca/job/2fsdx0
📌 Senior Engineer for Production Support (Calgary)
🏢 NTT DATA
📍 Calgary
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