Apply on Kit Job: kitjob.ca/job/2fsaox

At KDC/ONE, we are leaders in contract manufacturing and the largest manufacturer of deodorants in North America. At the heart of our values is excellence, which motivates us to do everything possible to carry out our clients' projects. In addition to our major specializations, we continually strive to innovate to design more than a thousand other beauty, health and hygiene products.

The mission we offer you:

Reporting to the Customer Service Director, the Customer Services Representative ensures the strategic and operational management of assigned customer accounts. He coordinates internal and external relations, drives customer initiatives and ensures the achievement of key objectives. His responsibilities include demand management, capacity forecasting and analysis, inventory management and monitoring of performance indicators (OTIF, achievements, sales, inventory). An expert in customer service, he manages daily issues and actively contributes to operational excellence and customer satisfaction.

An Overview Of Your Everyday Life

- Communicate critical expectations to cross‑function departments according to customer guidelines, such as customer production dates and specific instructions, to all relevant departments (Planning, Supply Chain, Operations, Quality, Logistics).
- Represent kdc/one in all client‑related interactions, including participation in client meetings for the CS&OP; or any other business meetings as required.
- Develop solutions tailored to customer needs and objectives, and provide support and assistance in resolving issues related to shipping, purchasing, production, and accounting.
- Assume the role of Customer Relationship Manager by reviewing expectations, challenges and issues with a positive attitude, focused on understanding and urgency; escalating issues when relevant.
- Maintain target inventory levels and coordinate the resolution and disposition of surplus or aging inventory.




- Foster strong professional relationships with all customer contacts to build open trust.
- Prepare and update operational reports (past due, attainment, RCCP) to ensure transparent, real‑time visibility into customer performance.
- Coordinate with quality assurance and shipping to ensure on‑time delivery.
- Participate in the creation and updating of customer cost sheets, including the price review process at appropriate intervals; support the cost team in verifying all price changes and present prices to the customer. Provide finance with accurate financial information and documentation regarding billable units.

You are the ideal candidate if you have:

- Bachelor's degree in Business Administration, Supply Chain or Technology or a related field.
- 3 to 5 years of experience in customer service, account management, or in a role related to business operations in a manufacturing or supply chain environment.
- Fluency in English (oral and written) in order to communicate effectively with internal teams and predominantly English‑speaking clients.
- Strong knowledge of MRP/ERP systems and inventory management principles. AS400 (an asset)
- Advanced proficiency in Microsoft Office (Excel, PowerPoint) and familiarity with data analysis tools.
- Experience with manufacturer information systems and cost sheet management.
- In‑depth understanding of forecasting, capacity planning and performance indicators (OTIF, inventory, OR).

What we have to offer you:

- Comprehensive insurance including vision, dental, travel, and more
- Short‑ and long‑term disability insurance
- Telemedicine/Telepharmacy
- RRSP: We contribute up to 4% of your salary, corresponding to your contribution
- Bonus: Access to a bonus program based on our successes as a company and your personal goals achieved
- On‑site cafeteria for convenient and enjoyable meal breaks
- Internal mobility and career development opportunities to develop your potential

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Apply on Kit Job: kitjob.ca/job/2fsaox

📌 Client Service Representative (Knowlton)
🏢 kdc/one, Knowlton
📍 Knowlton