Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Lieu De Travail
Calgary, Alberta, Canada
Horaire
37.5
Secteur D’activité
Services bancaires personnels et commerciaux
A Typical Day At Work Might Look Like
- Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence.
- Promote TD's image and goodwill within the community by participating in community events.
- Enhance customer experience by understanding their financial needs and providing appropriate solutions.
- Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required.
- Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues.
- Ensure overall employee scheduling is optimal.
- Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives.
- Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence.
- Mentor the team on offering One TD solutions and building lasting relationships with customers.
- Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations.
- Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism.
Job Requirements
- Undergraduate degree and/or over 5 years of relevant experience.
- Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
- A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership.
- Proficiency in software tools including MS Office and internet application.
- Solid communication skills to liaise with customers, employees, and cross-functional teams.
- A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information.
- A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills.
Processus d’entrevue
Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.
Mesures d’adaptation
L’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue.
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Apply on Kit Job: kitjob.ca/job/2fsab0
📌 Dir. de succursale III (Calgary)
🏢 TD
📍 Calgary
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