Apply on Kit Job: kitjob.ca/job/2fs453

- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist in management as they determine call center goals.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
- Training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.

Job requirements

- Must have 3 years of experience in call center supervisor roles and know the full cycle call center supervisor roles and responsibilities.




- High school diploma or equivalent, but more education, especially in management, is preferred.
- Call center, customer service, or supervisory experience is required.
- Proficiency with technology, especially computers, software applications, and phone systems.
- Exceptional verbal and written communication skills.
- Solid understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Skills required

- Excellent problem-solving, leadership, and customer service skills.

#J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2fs453

📌 Call center supervisor (Vaughan)
🏢 Merit Services
📍 Vaughan