Enhance customer success as a Training Specialist focused on engaging product training sessions. Facilitate onboarding and ensure rapid adoption of creative legal technology solutions.
In this role, you will lead instructor-led training for diverse customer audiences, emphasizing outcome-focused experiences. Your responsibilities include delivering engaging training sessions, updating courseware based on feedback, and collaborating across teams to align messaging and enhance educational initiatives. You will also capture customer insights to inform future training improvements and support team effectiveness.
Key Responsibilities:
• Deliver impactful live product training sessions
• Handle customer inquiries with empathy and professionalism
• Update course content based on customer feedback
• Collaborate with teams for unified training outcomes
• Share insights to improve customer education initiatives
Requirements:
• 2+ years in training facilitation or customer education
• Degree in education, communications, or related field
• Knowledge of adult learning principles
• Ability to manage multiple priorities effectively
• Strong communication and interpersonal skills
Utilize your training expertise to empower a diverse customer base in successfully adopting advanced legal tools.
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Apply on Kit Job: kitjob.ca/job/2fs3j1
📌 Customer Education Training Specialist (Calgary)
🏢 Clio
📍 Calgary
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