Become an essential part of technical support as a L2 Site Support Engineer! Provide on-site assistance while tackling hardware/software issues in a fully remote capacity.
In this role, you'll handle end-user technical support, troubleshooting various IT issues. The position requires robust skills in installing and maintaining IT equipment and collaborating with remote teams on complex matters. You'll also document your support activities and manage IT assets to ensure compliance with security protocols.
Key Responsibilities:
• Provide on-site technical support for diverse user issues
• Install and maintain IT equipment like computers and printers
• Troubleshoot and escalate both hardware and software challenges
• Collaborate remotely to solve complex technical problems
• Document support activities and manage IT inventory
Requirements:
• Experience in IT support or technical assistance roles
• Strong troubleshooting skills for both hardware and software
• Familiarity with Windows and macOS systems
• Excellent communication skills for technical understanding
• Willingness to learn and adapt to new technologies
Elevate your career in IT support, gaining practical experience and opportunities for personal growth within a vibrant tech environment.
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