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Job Overview / Purpose: To fill a vacancy in the General Manager’s role within a property on a short‑term basis, providing stability to residents, staff, and the community.

Key Accountabilities

Resident Relations

- Ensure a safe, secure environment for all residents and comply with all legislation.
- Protect residents’ well‑being and comfort; make operational decisions that maintain profitability and meet the Company’s expectations for a successful retirement residence.
- Maintain quality care, resident life safety and services.
- Address resident, family, staff, and community concerns immediately and channel them to the Director, Operations & Sales (DOS).
- Report all regulatory inspection reports to DOS.

Leadership

- Lead Marketing Management Operations Meetings and provide reports to the DOS.
- Represent Management at council meetings; review minutes and respond to requests.
- Identify operational decision points and report to DOS.
- Maintain a solid foundation of day‑to‑day operations.

Budget & Financial

- Implement, evaluate, and control payroll practices, ensuring fairness and compliance.
- Administer petty cash funds and maintain records per Company policy; submit vouchers monthly to Head Office.
- Ensure adherence to AP & AR procedures and the P&P.;

Marketing & Occupancy

- Monitor daily occupancy of the property.
- Implement programs to attract and retain residents.
- Conduct personal visits when Sales Consultant/CRM is absent.
- Complete RTA/CHIP agreements in accordance with company P&P.;

Regulatory Compliance





- Provide Head Office with all necessary reports promptly; handle all matters with town officials (Health Inspections, Fire Reports, Building Inspections, etc.) as required by the Parent Company.

Operational and Administrative Systems

- Support staff in HR or labor relations matters and report issues to DOS.
- Report incidents requiring disciplinary action (suspension, termination) to DOS.
- Report major deficiencies to the physical plant or emergencies to DOS.
- Familiarize with CSH P&P; and direct any non‑compliance to DOS.
- Work in compliance with RHRA regulations.

Other

- Understand lines of authority, flexibility, and communication within the Company.
- Demonstrate accountability for own actions.
- Follow all health and safety policies and procedures.
- Work safely to reduce injury risk to self, co‑workers, and residents.
- Identify, remedy, and promptly report hazardous situations.
- Wear personal protective equipment or clothing as required.
- Conduct oneself in accordance with employee conduct policy while living on site.

Qualifications

- Graduate of a certificate, diploma, or degree in nursing, social work, gerontology, hospitality, or business.
- Minimum of two (2) years of relevant experience in retirement or hospitality operations.
- Demonstrated leadership, interpersonal skills,



operational management, and customer service in progressively responsible roles.
- Self‑directed, accountable, and capable of identifying and reporting issues; proven leadership skills.

Working Conditions

- Must be able to travel extensively across Canada West and live on site at the assigned retirement residence.
- Must maintain confidentiality, privacy, and conduct while living on site.
- When not assigned to a property, the expectation is to work at the corporate office and provide support as assigned.
- Flexible work hours.

About Us

At Chartwell, we’re all about making people’s lives better: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal chance employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email or call 1-888‑663‑6448.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

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Apply on Kit Job: kitjob.ca/job/2fs2jh

📌 Corporate General Manager - Calgary, AB
🏢 Chartwell Retirement Residences
📍 Calgary