Lead client success initiatives as a Senior Client Success Manager focused on Microsoft Business Applications. Ensure exceptional delivery and governance across a variety of projects while creating value for stakeholders.
This leadership role requires strategic oversight of client success, including managing relationships with senior stakeholders and guiding a team of Client Success Managers. Your responsibilities involve establishing operational excellence, mitigating risks, and tracking performance metrics to ensure high satisfaction and compliance. A strong advisory presence will be crucial for driving client outcomes.
Key Responsibilities:
• Establish strategic client success frameworks
• Oversee end-to-end delivery for Microsoft engagements
• Maintain portfolio financial management and accountability
• Develop and mentor team leaders for success
• Implement continuous improvement initiatives
Requirements:
• 8–12+ years in Client Success or related fields
• Expertise in Microsoft Dynamics 365 or NetSuite
• Experience leading high-performance teams
• Solid financial acumen in project delivery
• Exceptional communication and influence skills
Leverage your leadership abilities to cultivate lasting client relationships and guide successful outcomes, ensuring that operational standards are met and exceeded.
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Apply on Kit Job: kitjob.ca/job/2frxuj
📌 Senior Client Success Manager Leading Microsoft Engagements (Calgary)
🏢 BDO Canada
📍 Calgary
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